Product
Answer every customer, even at 11pm
Volty replies on WhatsApp, Instagram, Messenger, email and web chat. Your team decides what it sends alone and what it drafts.
Updated
Serving customers globally across 10+ markets
What it does
Answers on its own, or drafts for you
Some teams want customers answered straight away. Others want to read every reply first. Each inbox chooses: Volty replies on its own, writes drafts for your team to send, or stays out. You can also let Volty answer at night and draft during office hours.
- Choose for each inbox, such as Sales and Support
- Change your mind at any time
- Replies at night, drafts by day, if you want both
Drafts your team approves
In Draft, Volty writes the reply and waits. Someone on your team sends it as it is, edits it, asks Volty to rewrite it, or throws it away. The enquiry that came in at 10pm has a reply ready when the team logs in.
- Send, edit, rewrite or reject
- Overnight enquiries ready to answer in the morning
- Every edit teaches Volty for next time
Checks with you before anything big
Volty can take any action a system you connect allows, such as booking an appointment or updating an order. Your staff choose which actions happen on their own and which come to them first. When a customer asks for a refund, Volty asks the right person, who answers in one tap.
- You decide what is automated and what comes to you
- Approve or decline in one tap
- Volty carries on once you answer
Passes the customer to a person
Some conversations need a person: an upset customer, a medical question, a large order. Volty hands it to the right teammate, tells the customer who is taking over, and steps back.
- Goes to the right person by your rules
- Your teammate sees the whole conversation
- The customer stays in the same chat
Gets better from your corrections
When someone on your team fixes a reply, Volty keeps the lesson for everyone, so the same mistake does not come back. You can see every lesson and who approved it, and undo any of them.
- Corrections become rules for everyone
- See who approved each one
- Undo any one in a click
Everything that needs you, in one place
Approvals, questions from Volty and mentions from teammates wait behind the bell at the top of the screen. Answer each one right there, and a daily summary lists what is still waiting.
- Approvals, questions and mentions together
- Answer from the notification itself
- A daily summary of what is waiting
How it works
- 01
Tell Volty about your business
Describe how you work and how you like customers answered, in your own words, and point Volty at your website and documents.
- 02
Choose how much it does
Start with drafts your team approves, and let Volty answer on its own where you are confident. Or give it only the night shift.
- 03
Correct it, and it learns
Fix a reply or answer Volty's question, and it remembers next time.
Frequently asked questions
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Not convinced? Hear more from our CEO and Volty
Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026