Customer story · Yat Guan
Custom quotes 3x faster at 95% accuracy, now same day.
Yat Guan, founded in 1931, is one of the biggest pallet and crate makers in Singapore and Malaysia. Volty captures complex packaging specs in English, Mandarin and Malay, 24/7.
Updated
Customer story01 · Outcomes
Outcomes
3x
Faster quote turnaround
3 days down to 1 day, across 50 to 60 custom quote inquiries every week
60%
Faster resolution
End-to-end resolution sped up by 60%, with 50% fewer follow-up exchanges on calls and emails with customers
95%
Spec accuracy
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Start your Sandbox Trial02 · The story
The story
- Before
A custom quote took two to three working days, too slow for time-sensitive jobs.
AfterBuyers get their quote in one working day.
- Before
Spec gaps meant back-and-forth before sales could quote.
AfterVolty asks clarifying questions, so customers submit complete specs.
- Before
The web form was too technical, and buyers abandoned it mid-fill.
AfterIt shows example images so buyers who are not packaging experts can specify dimensions, materials and load.
- Before
Buyers wrote in English, Mandarin and Malay, and waited for office hours.
AfterVolty answers in all three languages, 24/7.
Sometimes, even two to three days can be too slow because many jobs are time-sensitive.
Ryan Lim · Managing Director, Yat GuanInquiry to quotation now only takes one working day - 60% faster than before. Operating at over 95% accuracy in English, Mandarin, and Malay.
Ryan Lim · Managing Director, Yat Guan03 · What they used
What they used
- Website & App AI Answers buyers 24/7 in English, Mandarin and Malay on the website, with WhatsApp and email in the same inbox.
- Quotation PDF automation Asks clarifying questions and shows example images so buyers can specify dimensions, materials and load, then hands sales a complete specification.
- CRM Logs every quote inquiry and buyer in one CRM.
- Dashboards & Reports Dashboards track inquiries and quotes as they come in.
- Order & Inventory Tracking Tracks orders and stock alongside each quote.
- Automated follow up Follows up automatically with buyers who go quiet after a quote.
04 · Media and Press Coverage
Media and Press Coverage
The team at Volty built the agent in these stories.
IMDA · 5 Sep 2025
Yat Guan goes from inquiry to quotation in just one day with GenAI ChatbotBuilt by Volty
Volty
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