● Result
60%faster quote turnaround, 3 days to 1
Yat Guan
95-year-old industrial packaging business cuts quote turnaround from 3 days to 1 with a multilingual AI agent.
Yat Guan, founded 1931, was losing time-sensitive jobs to a 2-to-3 day quote cycle. Voltade built them an agent that captures complex packaging specs in English, Mandarin, and Malay, at 95% accuracy.
The Challenge
- 50–60 enquiries a week, every quote custom
- 2–3 day turnaround, even for time-sensitive jobs
- Standard web form too technical. Buyers abandoned mid-fill
- Spec gaps led to back-and-forth before sales could quote
- Multilingual buyers (EN · CN · MS) across SG and MY
Sometimes, even two to three days can be too slow because many jobs are time-sensitive.
The Solution
Voltade built Yat Guan a custom AI Quotation Agent (internally branded as "YatBot") that owns the conversation up to the point of generating a quote. The agent reads enquiries across WhatsApp Business, email, and the web form, parses the product, quantity, delivery, and payment terms even when buried in conversational language, and asks targeted clarifying questions when the spec is incomplete. It guides non-expert buyers through technical fields with visual cues.
It operates in English, Mandarin, and Malay (essential for a regional customer base) and runs at 95% accuracy on Yat Guan's specific packaging specifications after continuous training on real conversations. The agent does not invent quotes: final pricing for non-standard specs routes to a sales rep with a structured spec ready for review. PDPA-aligned, hosted in Singapore, PSG-eligible, deployed in weeks, not months.
No solution is a magic bullet; you have to keep working at it.
The agent loop
- 01
Read & parse
Reads the enquiry in the buyer's language, extracts product, quantity, delivery, and payment terms.
- 02
Clarify the spec
Asks targeted questions for missing fields: dimensions, treatment standards, export compliance.
- 03
Guide non-experts
Surfaces visual cues and structured prompts so buyers who aren't fluent in packaging specs can describe what they need.
- 04
Cross-check capacity
Validates against the product catalogue, treatment specifications, and current production capacity.
- 05
Hand to sales
Drafts the structured spec for human review. Yat Guan's sales team owns final pricing.
Key results
Quote turnaround
2–3 days → 1 day (60% faster)
Agent accuracy
95% on Yat Guan's specs
Languages
EN · CN · MS, full regional coverage
Sales team
freed for relationship and new business
Phase 2
agent drafts the quote, in flight
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Running a B2B business with custom quotes?
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