Answered in Messenger
Passed to Mei
Cake Inspiration
5 sec
median reply, down from 9 hours
“I can fix the agent myself now, without waiting on an engineer.”
Kai Yang
Founder, Cake Inspiration
Ecommerce & Retail
Shoppers get answers at any hour.
Volty answers price, product and policy questions from your store, then takes the order or brings in your team.
Updated
Serving customers globally across 10+ markets
Answers the custom order question
A shopper asks about a design and a delivery date. Volty answers from your product pages, price lists and store policies, such as lead times and delivery days, then confirms what the shopper wants and either takes the order through your connected store or brings in someone from your team, as you have set it.
- WhatsApp, Messenger, Instagram and website chat in one inbox
- Lead times and delivery days from your own policies
- You choose which orders Volty takes and which go to staff
Answers policy questions from your store
Connect your store and Volty answers from its catalogue and policies, such as sizes, materials, exchanges and delivery, with a link to the page it read. With your order system connected through its API, Volty can also look up and update orders, and you decide which of those actions it takes on its own.
- Your store's catalogue, policies and orders
- Price lists and other files you upload
- A link to the page each answer came from
Learns from your team's corrections
When a teammate tells Volty a store rule in an internal note, or corrects one of its replies, Volty saves it as a Learned rule and posts a receipt in the conversation. If a rule turns out to be wrong, revert it in one step.
- Rules come from edits and internal notes
- Every rule can be reverted
- No flows to draw
Brings customers back with a broadcast
Send an approved WhatsApp template to a segment, to contacts you choose, or to a spreadsheet. Volty shows how many were delivered, read and replied to, and answers the replies as they come in.
- Delivered, read and replied stats for each broadcast
- Click-to-WhatsApp ads show which ad each customer came from
- Replies are answered in the same inbox
Getting started
- 01
Connect your number
Link your WhatsApp number, and add Messenger, Instagram, your Outlook mailbox or the website chat if you use them. With coexistence, your team keeps using the WhatsApp Business app on the same number.
- 02
Give Volty your knowledge
Upload your price lists, timetables and policies, or point Volty at your website. It asks you about anything it cannot find before it talks to customers.
- 03
Choose Draft or Live
Set each inbox to Draft, where your team approves every reply, or Live, where Volty replies on its own. Either can switch by business hours.
What customers say
“The team at Volty has significantly helped us. With their AI, a) time taken to close an online order has decreased by 70%, b) online sales orders and upselling have increased by 10%, c) closing rate success has increased as the basic questions have been answered by the chatbots while the salesperson provides personalised service and d) improved customers’ insights as the bot provides different types of customers’ insights which is useful for strategic planning.”
John Thang
Assistant GM, Manna Pot Catering
“Volty brought our vision to life with a custom AI chatbot. Customers get instant answers, browse menus, and place orders seamlessly. Leonard and his team were attentive and genuinely cared about getting everything right.”
Nigel Kok
GM, RichFood Catering
“Volty's AI has streamlined our processes, reduced time spent on manual tasks, minimised human error and saved our team hundreds of hours of productivity.”
Sung
Co-founder, Grain
“The team at Volty has been incredibly helpful and adaptable in addressing our needs. They listen carefully to our requests and work closely with us to develop solutions that are practical and useful for our team. The team is quick to reply and take action, ensuring that any concerns or adjustments are promptly addressed. Their collaborative approach and commitment to refining their tools based on feedback make them a reliable and effective partner.”
Bonnie Wong
COO, Creative Eateries
“Working with the Volty team has been a game-changer for our business. Their expertise in AI and chatbot implementation has enabled us to create an intelligent, intuitive system that perfectly aligns with our unique operational needs. From understanding our requirements to delivering a seamless solution, their team was proactive, knowledgeable, and dedicated to excellence. The chatbot has not only enhanced our customer support but also streamlined internal workflows, saving us significant time and reducing errors. Volty's commitment to innovation and their ability to deliver measurable results make them an exceptional partner.”
Andrew Chan
Managing Director, The Soup Spoon
“The team at Volty is a valuable partner to the group in creating customized AI solutions. These solutions streamlined our back-office workflow, reducing manpower requirements (50% reduction for some roles) and allowed dynamic tracking of key metrics (like supplier prices) that would have been prohibitively manpower-intensive without AI.”
Rifeng Gao
COO, The Lo & Behold Group
Frequently asked questions
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Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026