Customer story · Cake Inspiration

75% fewer leads lost, 91% resolved by Volty without a human.

Cake Inspiration grew from a home bakery in 2010 into a custom cake studio that bakes for celebrities such as Jason Derulo and Blackpink's Lisa. Volty qualifies every lead in seconds and hands real orders to a designer.

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Updated Nov 8, 2026

Lisa of Blackpink blowing a kiss beside a tiered birthday cake made by Cake Inspiration

Customer story

Cake InspirationF&B75%fewer lost leads, and 91% of conversations resolved by Volty without a human

01 · Outcomes

Outcomes

75%
Fewer lost leads
About 15 a day down to 3 or 4, out of 50 to 60 leads a day, saving 12 leads every day
91%
Conversations resolved by Volty without a human
800+ customer messages handled in one week, with the rest handed off to a designer
5 sec
Median reply
Down from 9 hours, the industry average and their previous time
7 a week
New policies self-learned
Volty self-learned about 7 staff-taught policies each week

Kai Yang Chan and Jiayi Zhuo, founders

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02 · The story

The story

Cake Inspiration's founders Kai Yang Chan and Jiayi Zhuo, beside a table of their custom cakes

Before
About 15 of the 50 to 60 leads a day dropped off because replies took too long.
After
Volty qualifies every lead before a designer takes over.
Before
Replies took up to 9 hours, and only in staffed hours.
After
Repeat questions are answered in seconds, day and night.
Before
Answers depended on what each staffer remembered.
After
Volty answers from the shop's own website, catalog and FAQ.
Before
Changing how replies were written meant waiting on an engineer.
After
Staff corrections become lessons the owner approves.

I can fix the agent myself now, without waiting on an engineer. I just tell it what I didn't like about a reply, and it learns. Sometimes it will automatically suggest improvements and it will ask me to approve it. I think that's pretty cool.

Kai Yang · Founder, Cake Inspiration

03 · What they used

What they used

The founders of Cake Inspiration holding a custom cake at their Singapore storefront

WhatsApp AI Qualifies every lead (name, number, birthday, group size, theme) before a designer takes over. Staff corrections become lessons the owner approves.
Dashboards & Reports A Cake Ops Dashboard of conversations, hand-offs and queues, a chat insights dashboard, and a daily digest to the founders at 8am.
Automated follow up Follows up cold leads, and sends a re-order list every Monday.
Team assignment Nudges the team every 15 minutes on open hand-offs, and logs each one.