Terms of Service

By using voltade.com website ("Site") and all products and services of Voltade Pte. Ltd., jointly referred to as ("Service"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Voltade reserves the right to update and change the Terms of Service from time to time without notice. Any new features that update the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

Violation of any of the terms below will result in the termination of your access to the Service. You agree to use the Service at your own risk.

1. Use of the Service and Site

1.1. Access. Provided that you adhere to the Terms of Service and only for the duration of your subscription, you have a restricted privilege to utilize and access the Service according to the service plan(s) you have subscribed to, exclusively for your business purposes. Additionally, your access to the Site is bound by Voltade's rules and limitations that may be updated periodically. To use the Service, you must be at least 18 years old.

2. Account

2.1. Account. In order to use the Service, you may need to create an “Account”. By registering for an Account, you agree to provide truthful, accurate, and complete information about yourself and to keep this information up-to-date. You are responsible for any activity that occurs under your Account, even if you did not authorize it. If you provide information that Voltade believes to be false, misleading, or incomplete, Voltade reserves the right to suspend your Account, either temporarily or permanently, without refund.

2.2. Passwords. If you register on this Site and Service, you are responsible for maintaining the confidentiality of your identification and password information, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your member identification and password.

2.3. Free account. If free accounts or trials are offered, One person or legal entity may not maintain more than one free account.

3. Payment and Plans

3.1. Fees. You are responsible for paying all charges incurred on your Account with Voltade. Voltade may introduce new products and services or modify the charges for existing products and services at its sole discretion. Voltade reserves the right to change its prices and billing methods at any time, which will be communicated through email or posted on the Service. All fees are non-refundable and cannot be cancelled. In case of overdue payments, interest will accrue from the due date at a rate of 8% per year or the highest rate permitted by law. You are responsible for all taxes, fees, and duties related to the Agreement or transactions under the Agreement, except for taxes based on Voltade’s net income.

3.2. Taxes. This Agreement's payments don't include “Taxes” such as sales, use, value added, and other similar taxes that may be required for the Service. If Voltade has a legal obligation to collect Taxes from you, Voltade will collect them in addition to the payments required under this Agreement. If you're responsible for remitting any applicable Taxes to Voltade in a jurisdiction where payments for any Services are taxable, you'll indemnify Voltade for any liability or expense incurred due to the Taxes, including related penalties or interest, and pay the Taxes to the relevant tax authority. You agree to pay all fees to Voltade without any withholding taxes, and you're solely responsible for any taxes imposed on payments of fees. If you're legally required to withhold any taxes from payments made to Voltade, you may do so, provided that you pay the relevant taxes on Voltade's behalf and provide official receipts or certifications to Voltade as proof of payment. You and Voltade will work together to comply with all applicable documentation requirements to minimize the withholding taxes imposed.

3.3. Payment Information. You may be required to provide Voltade or its third party payment service provider with your billing address and information pertaining to a valid credit card (Visa, MasterCard, or any other issuer accepted by us), or other permitted payment method (“Payment Information”). You agree that Voltade and its third party payment service provider is authorized to immediately charge the Payment Information for all fees due and payable by you and that no additional notice or consent is required. You agree to immediately notify Voltade of any change in your Payment Information. Without limiting anything set forth therein, you acknowledge and agree that all Payment Information is sent directly to and stored with the third party payment processor using its security protocols. Voltade does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information.

3.4. Subscriptions. At the beginning of your Subscription and as per your selected billing intervals, you will be charged the Subscription fee. Voltade reserves the right to change the timing of our billing. You agree that your Subscription will be subject to automatic renewal unless you cancel your Subscription at least thirty (30) days prior to the commencement of the next renewal term. You may self-service to cancel by notifying us or through an available interface, and upon cancellation will still be able to use the service till the end of the current Subscription period. You are not eligible for a pro-rated refund of any portion of the fees paid for the current Subscription period. If you decide to upgrade your Subscription during a Subscription Period, the upgrade will be effective immediately, and you'll be charged the additional fees specified in the Agreement. The fees for any future renewal term will reflect the upgrades. If you choose to downgrade your Subscription, the downgrade will take effect on the first day of the next renewal term. Downgrading may result in a reduction in content, features, or capacity of the Service, and Voltade won't be responsible for any resulting loss.

3.5. Free Trials. Voltade has the option to give you access, for a limited time, to certain pre-release or beta features of the Service or certain Service features as a (“Free Trial”), without any charge. The period of each Free Trial begins when you agree to it and ends at the communicated time. Voltade reserves the right to stop offering any Free Trial at any time, without any notice or explanation. Once the Free Trial period ends, your access to the Free Trial features and functionality will cease, and any data or information stored may become unavailable or erased, unless you buy a Subscription to those features and functionality, if they are available.

4. Intellectual Property Rights

4.1. Voltade's Rights. You acknowledge that Voltade owns and retains all rights, title, and interest, including intellectual property rights, in the Service (excluding Your Content). This includes all technology, software, algorithms, user interfaces, trade secrets, techniques, designs, inventions, works of authorship, and other tangible and intangible material and information related to or included in the Service and Site provided. Nothing in the Agreement will prevent or limit Voltade from using any concepts, ideas, techniques, or know-how related to the Service or arising from Voltade's performance under the Agreement. Except as explicitly stated in the Agreement, you do not receive any licenses or rights to the Service, and all such rights are reserved by Voltade.

4.2. Your Content. Voltade claims no intellectual property rights over the material and content, hereby defined as (“Your Content”) you provide to the Service.

5. Term and Termination

5.1. Term. The Agreement begins on either (i) the date you first use the Services or (ii) the date you accept the Agreement, and it will remain in effect while you continue to use the Service unless it is terminated earlier in accordance with the terms of the Agreement.

5.2. Termination. Voltade has the right to terminate this Agreement or your access to any or all of the Services at any time, without any reason or justification. Reasons for termination may include failure to pay for the Service, violation of any of the provisions in the Agreement, or legal requirements. On the other hand, you can terminate the Agreement by informing Voltade at any time or cancelling your Subscription(s). If you terminate the Agreement, it will become effective immediately, but the terms of this Agreement will still apply until the end of the current term of any Subscriptions you have. If the Agreement expires or is terminated for any reason, the following will occur: (i) your and any third party's access to the Service and Site, along with any licenses granted to you, will be terminated automatically; (ii) any unpaid payment obligations as of the effective date of termination will become due and payable immediately; and (iii) you must immediately dispose of any copies of Voltade's products and services in your possession.

6. Indemnification and Disclaimer

6.1. Indemnification. You agree to indemnify Voltade from any expenses and losses that may arise from or relate to: (i) your failure to comply with the terms of this Agreement; (ii) claims that the use of Your Content, or any derived works infringe on the rights of any third party, whether by or on behalf of Voltade; (iii) your or any third party's use of the Service and Site, including any unauthorized access to your account; (iv) any unlawful use of Voltade Service and Site or violation of applicable laws; (v) any issues that arise in connection with the operation of your business; and (vi) any reliance on the results provided by the Service and Site.

6.2. Disclaimer. You acknowledge and agree that your access to and use of the Service and Site is at your own risk and subject to the maximum extent permitted by applicable law. The Service and Site is provided "as is" and Voltade disclaims all warranties, whether express, implied or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, loss of data, or accuracy of results. You are solely responsible for Your Content, any data or information used to generate and run your chatbots and other products and services, and Voltade will have no liability for decisions based on any results returned from the Service.

7. Limitation of liability

7.1. Limitation. Voltade shall not be held responsible for any indirect, special, incidental, exemplary, punitive, or consequential damages caused by or related to the Agreement, based on any theory of liability, including breach of contract or tort, and regardless of whether a party has been informed of the possibility of such damages. In addition, Voltade's total liability (including attorneys' fees) related to or arising from this Agreement (excluding your payment obligations) will not exceed the greater of five hundred Singapore dollars (SG$500), or the amount paid by you under this Agreement during the twelve-month period before the claim arose. These limitations apply even if any limited or exclusive remedy fails to achieve its essential purpose. Voltade does not seek to exclude or limit liability for death or personal injury resulting from Voltade's negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

7.2. Exclusion of Certain Damages. There are some jurisdictions that may not allow the exclusion or limitation of certain damages. If this applies to you, some or all of the exclusions or limitations stated above may not apply, and you may have additional rights.

8. General provisions

8.1. Entire Agreement. This Agreement constitutes the entire agreement between you and Voltade regarding the use of the Service. Voltade’s failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Voltade is that of an independent contractor, and neither party is an agent or partner of the other. This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Voltade’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Voltade may freely assign this Agreement. The terms and conditions set forth in this Agreement shall be binding upon assignees.

8.2. Force Majeure. Voltade will not be liable for any failure or delay in its performance under the Agreement due to any cause beyond its reasonable control, including without limitation an act of war, terrorism, act of God, earthquake, flood, pandemic, embargo, riot, sabotage, labor shortage or dispute, governmental act or failure or degradation of the Internet. The delayed party shall give the other party notice of such cause and shall make commercially reasonable efforts to address the failure in performance.

8.3. Governing Law. This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement, or its subject matter or formation, will be governed by and construed in accordance with the laws of Singapore. The parties agree to submit to the courts located in Singapore for any litigation under this Agreement permitted to be initiated in court.

8.4. Electronic Communications. The exchange of messages between you and Voltade utilizes electronic methods, whether you utilize the Service or send emails to Voltade, or whether Voltade posts announcements on the Service or communicates through email. For purposes of the contract, you approve of receiving messages from Voltade electronically, and accept that all terms, agreements, notifications, disclosures, and other communications that Voltade supplies to you electronically meet any legal obligation that such messages would fulfill if they were presented in a physical written form. This provision does not impact your rights that cannot be waived.

8.5. Notice. It is your responsibility to ensure that the email address you provide to Voltade is up-to-date. If the email address you last provided to Voltade is invalid, Voltade's sending of the email containing the notice will still be considered effective notice. To notify Voltade, you may send an email to the contact information provided below, and the notice will be considered received when Voltade receives the letter delivered by a nationally recognized overnight delivery service or first-class postage prepaid mail at the address provided, or in the case of notice by email, when the email has been transmitted to Voltade.

8.6. Use of third party software. You understand that Voltade uses various third party software services, other vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

8.7. Modifications. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Site or any parts of Voltade. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Voltade. You must not transmit any malware, worms, viruses or any code of a destructive nature.

8.8. Transmission of data. You acknowledge that the technical handling and conveyance of the Service, which includes the transmission of your Content, may occur without encryption and could involve (a) transmissions across multiple networks and (b) modifications made to conform and adjust to the technical demands of linking networks or devices.

8.9. Saving data. Voltade saves your data which goes through its platform to provide you fast and better service. By agreeing to Terms of Service, you are agreeing that you don’t have any issue with Voltade saving your data. Voltade will ensure the safety and security of your data.

8.10. Downloading files. Voltade cannot and does not guarantee or warrant that files available for downloading through the Site and Service will be free of infection by software viruses or other harmful computer code, files or programs.

8.11. Contact Information:

Address: PIXEL, 10 Central Exchange Green, Singapore 138649
Email: team@voltade.com

9. Support Hours

9.1. Support hours Voltade is available at team@voltade.com 24/7, and typically responds within 2 hours during office hours of 10 am to 6 pm from Monday to Friday, excluding public holidays. You may contact our support hotline during office hours as well at +65 8892 1055.

Last Revised: Oct 16, 2024