Every conversation in one shared helpdesk

WhatsApp, Messenger, Instagram, email through Outlook and Microsoft 365, shared mailboxes included, and the chat on your website. Messenger and Instagram connect together through one Facebook Page.

Yes. Your number stays in the WhatsApp Business app on your phone while it is also connected to Volty, so customers keep messaging the number they know. You can also start on a new number or bring one over from another provider.

By simple rules you set, such as sending anything that mentions a product to the person who sells it. Whatever is left is shared out in turn, and you can limit how many open conversations one person holds.

WhatsApp allows a free reply only within 24 hours of the customer's last message. After that, the helpdesk sends one of your approved WhatsApp templates instead, and tells you when that is the case.

Yes. Each inbox has its own channels, people, rules and reply settings, so Sales and Support can work differently.

Filters on what Volty understood from each conversation, such as a customer asking for a refund. Pick the conversations a filter finds and close them, move them or add them to a segment at once.

Yes. Pulse shows how the whole desk is keeping up and how each teammate is doing.

Any system with an API or an MCP server. Volty can take any action that system allows, and your staff decide which actions happen on their own and which come to them for approval first.