Customer story · Prologue Clinic
70% conversion rate from Volty replies.
Prologue is SL Aesthetic Group's lifestyle medicine clinic at Ngee Ann City, Orchard. Volty answers every inquiry and books straight into Plato, and also integrates with HubSpot, Google Sheets and more.
Updated
Customer story01 · Outcomes
Outcomes
70%
Of Volty replies lead to conversion
Share of inquiries that end in a booking
6x
Man-hour savings
From 3 hours a day to 30 min a day per staff
30%
Increase in conversion
After-office-hours enquiries accounted for 30%, and now have instant replies and higher conversion
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Start your Sandbox Trial02 · The story
The story
- Before
Staff spent about 3 hours a day answering inquiries by hand.
AfterVolty handles the repetitive front of every inquiry.
- Before
A third of inquiries arrived after hours and waited until 9am.
AfterAfter-hours inquiries are answered on the spot.
- Before
Every inquiry fell on a person, from first question to booked slot.
AfterVolty books straight into Plato and syncs the contact to HubSpot.
- Before
Booking conversion stayed low.
AfterReturning patients are greeted by name, and a failed booking goes to staff.
Before, we were managing a lot of repetitive enquiries and customers asking the same things. Our customer service had to copy the same template from their notes and paste it into WhatsApp.
Edwin Teo · Marketing Technology Lead, SL Aesthetic GroupNow with automation, we deliver faster, more consistent responses, because the chatbot handles them. And the humans focus on the higher-value, personalised customer service.
Jolene · Marketing Director, SL Aesthetic Group03 · What they used
What they used
- WhatsApp AI Answers the front of every inquiry, greets returning patients by name, and escalates to staff when a booking fails.
- Appointment Booking Books appointments straight into Plato Medical System.
- Appointment Reminders Sends a WhatsApp reminder about 24 hours ahead, every night.
- CRM Syncs every contact and deal to HubSpot.
- Google Sheets Integration Connects to the clinic's Google Sheets.
Outcomes from other customers
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Cutis Medical Laser ClinicsComplete WhatsApp automation at Cutis Medical Laser Clinics~100%of patient messages sent as the agent wrote them
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