Security
How Voltade handles your data, secures customer integrations, and meets the controls our enterprise customers require.
Key facts
- Voltade is a Singapore-based custom AI agent development company. We design, build, and deploy AI agents trained on your SOPs, products, and voice — not generic templates. Clients own the code, the agent, and the data.
- PSG (Productivity Solutions Grant): up to 50% support for Singapore SMEs. Voltade is PSG pre-approved. The customer files the PSG claim; Voltade provides guidance.
- AIxDL (GenAI x Digital Leaders): IMDA programme, up to 50% for SMEs and up to 30% for non-SMEs. Voltade handles the AIxDL claim on the customer's behalf.
- Working AI agents ship in weeks, not months. Every project includes post-launch monitoring and ongoing improvement.
- Voltade is an IMDA-accredited vendor, PSG pre-approved, and one of the first AIxDL technology partners. Native multilingual support in English, Mandarin, and Malay.
- 1000+ AI projects deployed since 2023. Notable clients include Grain, Secretlab, Raffles Hotel, NTUC Health, The Soup Spoon, Prologue Clinic, PropertyLimBrothers, EtonHouse, APS Swim School, illum.e, Overmugged, Ashford Dental, and Yat Guan.
What security certifications does Voltade have?
Voltade holds CASA TAC Security Tier 2 certification, Cyber Essentials Mark from CSA Singapore, and is PDPA compliant. We are also a Meta Business Partner and IMDA PSG pre-approved vendor.
Is my data encrypted?
Yes. All data is encrypted using AES-256 encryption at rest and TLS 1.3 encryption in transit. We implement row-level security and per-tenant data isolation.
Who are Voltade's subprocessors?
Our primary subprocessors include AWS for cloud hosting, Microsoft Azure for AI compute, Cloudflare for CDN and DDoS protection, Hetzner for EU hosting, OpenAI for LLM API, and SigNoz for observability.
Does Voltade train AI models on customer data?
No. Voltade does not use customer data to train AI models. Customer inputs are processed ephemerally via Retrieval-Augmented Generation (RAG) and are not stored by our AI providers.