Comparison

    The best WhatsApp helpdesk alternatives.

    Most helpdesks now take WhatsApp. They differ in whether an AI answers or your team does, which plan WhatsApp sits on, and how the bill grows. Every price below is the vendor's own, as published in November 2026.

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    Updated

    1. Volty

    An AI agent that answers WhatsApp for you.

    What it is
    An AI agent that interviews your team, configures itself and answers customers, in a shared inbox where your team takes over when a person is needed.
    WhatsApp
    Built for it. Volty handles Meta's template approvals and follows up once the 24 hour window has closed. Email and Messenger too.
    Price
    A monthly plan with seats, active contacts and AI credits included. See pricing. 7-day free trial, no credit card needed. Meta bills its messages separately.

    The alternatives.

    2. Zendesk

    A help desk for support teams, with email ticketing and an AI agent an admin sets up.

    WhatsApp: On the Suite plans, alongside Facebook, Instagram and other messaging channels. Support Team has no WhatsApp.

    Price: Suite Team from US$55 per agent a month, paid yearly. 14-day free trial. Source

    Volty vs Zendesk

    3. Intercom

    A helpdesk with the Fin AI agent built in, charged per resolved outcome on top of seats.

    WhatsApp: Pay as you go, alongside SMS, phone and email campaigns. Not included in the seat price.

    Price: Essential from $29 per seat a month, billed annually, plus $0.99 per Fin outcome. 14-day free trial. Source

    4. HubSpot Service Hub

    HubSpot's help desk and customer service software, on the HubSpot CRM.

    WhatsApp: Listed on the paid Service Hub plans.

    Price: Free plan for up to 2 users. See their pricing page for paid plans. Source

    5. Front

    A shared inbox and ticketing tool for customer teams.

    WhatsApp: Native WhatsApp is a paid add-on on Professional and Enterprise, with Meta's WhatsApp costs plus a 20% admin fee.

    Price: Starter from $25 per seat a month, billed annually. Source

    6. Help Scout

    A shared inbox and help desk for small support teams.

    WhatsApp: WhatsApp, Instagram and Messenger from the Standard plan.

    Price: Standard at $25 per user a month. Source

    7. Trengo

    An omnichannel inbox with automation and AI for customer teams.

    WhatsApp: Official WhatsApp integration on every plan.

    Price: See their pricing page. Source

    8. Respond.io

    A conversation platform that routes and tags messages for your team, with a visual workflow builder.

    WhatsApp: A core channel. WhatsApp fees are not included; Meta charges them by usage.

    Price: Starter from US$79 a month, billed yearly, for 1,000 monthly active contacts. 7-day free trial. Source

    Volty vs Respond.io

    9. SleekFlow

    An omnichannel inbox with AI agents, broadcasts and a flow builder.

    WhatsApp: Included, with a number hosting fee of US$15 a month plus conversation rates.

    Price: Essential from US$49 a month, billed yearly, where available. 7-day Pro trial. Source

    Volty vs SleekFlow

    10. Wati

    A WhatsApp platform built around broadcasts and flows you draw.

    WhatsApp: WhatsApp first. Messages are charged on top, per Wati's rate card.

    Price: See their pricing page. 7-day free trial. Source

    Volty vs Wati

    11. Manychat

    A flow builder for automating conversations on Instagram, Messenger, WhatsApp, TikTok and more.

    WhatsApp: One of its channels. Free and Essential connect 2 channels, Pro 3, Business and Advanced all of them.

    Price: Free for 25 active contacts. Essential from $14 a month, billed annually. Source

    Volty vs Manychat

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    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026