Clinics & Spas
Volty books, moves and confirms appointments in Plato or your calendar, and hands anything medical to your front desk.
Updated
Serving customers globally across 10+ markets
A patient asks to move an appointment. Volty finds the booking, offers free slots inside your opening hours and booking rules, and moves it in Plato or Google Calendar once the patient picks one. Changes inside your notice period go to the front desk instead.
An automation sends each patient an approved reminder template the day before. When a patient taps Reschedule and has more than one booking, Volty asks which one they mean before it offers new times.
Volty answers packages and policies from the files you upload. Anything medical, such as suitability, medication or side effects, goes to a named person on your team by your assignment rules, and Volty tells the patient who will reply.
Each inbox has a reply mode: Off, Draft or Live. In Draft, Volty writes the reply and the front desk sends or rejects it, with the patient's Plato record beside the conversation. When staff edit a draft, Volty learns from the change as a Learned rule you can revert.
Link your WhatsApp number, and add Messenger, Instagram, your Outlook mailbox or the website chat if you use them. With coexistence, your team keeps using the WhatsApp Business app on the same number.
Upload your price lists, timetables and policies, or point Volty at your website. It asks you about anything it cannot find before it talks to customers.
Set each inbox to Draft, where your team approves every reply, or Live, where Volty replies on its own. Either can switch by business hours.
Yong Kang TCM Clinic
+60%
more chat traffic absorbed, without new headcount
“Delivered real-time human-like response, boosting chat traffic by 60% and bookings by 20%. Customers book appointments within minutes!”
Elson Lee
Founder, Yong Kang TCM Clinic
“Now with automation, we deliver faster, more consistent responses… and the humans focus on the higher-value, personalised customer service.”
Jolene
Marketing Director, SL Aesthetic Group
“Our customer service staff have far more time for other tasks and the AI chat feature is wonderful to work with.”
Hardev Singh
Director, Ashford Dental
“Since implementing Volty, we've gained powerful insights into our customers' demands, enabling us to make impactful, strategic changes.”
Lucy
Managing Director, Elements Wellness
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Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026
Existing patient
Assigned to Nurse Aisha
