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    WhatsApp AI Agent

    WhatsApp AI that handles real conversations.

    A custom AI agent trained on your products, your SOPs, your brand voice, and your edge cases. Handles voice notes, photos, handwriting, and the code-switching customers do mid-sentence.

    Meta Business Partners — Official WhatsApp Business Partner
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    Conversation intelligence

    Voice notes, photos, and a memory that doesn't forget.

    Singaporean customers don't type neat sentences. They send voice notes mid-walk, photos of damaged stock, screenshots of competitor quotes. Voltade reads all of it — and grounds every reply in your actual products, SOPs, and prior conversations.

    Voltade AI transcribing a multilingual voice note in the conversation panel

    Voice transcription with code-switching

    Customers send a 90-second voice note mixing English, Mandarin, and Malay — and the Hokkien, Singlish, and dialect-switching Singaporeans actually do mid-sentence. The agent transcribes the whole thing — 95%+ accuracy on the core three languages — and replies in seconds, not after a teammate listens back.

    Voltade OCR extracting structured line items from a photographed handwritten order form

    OCR on photos and handwritten forms

    Photo of a handwritten order chit, a printed invoice, a screenshot of competitor pricing — the agent reads it. Extracts line items, prices, dates, customer details. It can then create an order, log the quote, or surface the right reply without the customer needing to type a single word.

    Voltade knowledge base showing uploaded SOPs and FAQs feeding the AI agent

    Grounded in your knowledge base

    Upload your SOPs, FAQs, pricing decks, product specs. The agent retrieves the right passage for every reply — and shows your team which document it pulled from. No hallucinations, no 'sorry I don't know that' when the answer is in a PDF you already wrote.

    Beyond replies

    The agent does the work.
    Not just chat.

    AI chatbots hand back a message and call it done. Voltade agents check the schedule, take the booking, log the order, escalate the edge case, and improve themselves on the way out.

    Plato logo
    WESS logo
    Shopify logo
    Microsoft 365 logo
    Google Workspace logo
    Odoo logo

    MCP plugs the agent into your live systems.

    Through MCP (Model Context Protocol), the agent connects to your live systems. Plato and WESS for the local stack global tools can't touch, Shopify for stock, your calendar for availability. When a customer asks "is the 3pm therapist free Saturday?", it checks the real schedule, takes the booking, and updates the system in one move.

    See all our integrations
    Voltade agent handing off a complex case to a human teammate with a structured conversation summary

    When the AI shouldn't reply, it doesn't.

    Some conversations need a human. The agent recognises them in real time and hands off to your teammate with a structured summary: what the customer wants, what's been said, the suggested next reply, and which knowledge article it pulled from. Confidence thresholds and routing rules are yours to set.

    Voltade CRM showing a WhatsApp conversation with the full source trail captured: ad, campaign, page, referrer
    Source captured

    Know exactly where every lead comes from.

    Every conversation lands with its source captured: ad, campaign, channel, referrer. See the user trail next to the conversation. Pages visited, time spent, traffic source, conversion path. Stop wasting ad spend on channels that don't convert.

    What the agent runs on

    Our AI CRM: pipeline, inbox, broadcasts, analytics.

    The agent is who your customers talk to. Our AI CRM is where the real work happens: pipeline, inbox, broadcasts, analytics. Agentic at the core, tying every conversation across WhatsApp, email, Instagram, Messenger, and your website widget.

    See our AI CRM

    More agent types

    WhatsApp is one channel.
    We build agents for every workflow.

    Booking, quoting, ordering, procurement, ops, HR. We've shipped each of these for Singapore SMEs.

    See every agent we've shipped

    Real results

    Measured outcomes, not projections.

    What Singapore businesses see after putting our WhatsApp AI agents into production.

    Reply time

    2+ hoursInstant

    Enquiries handled

    Manual, limited300% increase

    Chat traffic

    Baseline+60%

    Bookings

    Phone-dependent+20%

    Quotation turnaround

    Days60% faster

    Hours saved monthly

    060+ hours

    FAQ

    Common questions.

    How is this different from WATI or SleekFlow?

    WATI and SleekFlow are SaaS platforms with template chatbots. Voltade's AI is custom-trained on your business — it handles free-form conversations, voice notes, images, and code-switching. Plus we integrate with local systems like Plato and WESS that global tools don't support.

    Do I need to replace my existing CRM?

    No. Our AI agent connects to your existing CRM (HubSpot, Odoo, etc.) via API. Or you can use our built-in CRM — full pipeline, contacts, orders, and broadcasts included.

    Is this eligible for PSG grant?

    Yes. SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Voltade AI solutions, a Pre-Approved Solution under the IMDA SMEs Go Digital programme. We guide you through the BGP application and your company files the claim directly. Full step-by-step guide at go.voltade.com/psg.

    How long does deployment take?

    Our CRM deploys in days. Custom AI agents take weeks, not months — including conversation mapping, training, integration, and testing. We'll give you a clear timeline during scoping.

    What languages does it support?

    English, Mandarin, and Malay with native code-switching support. The AI understands when customers switch languages mid-sentence — no separate language flows needed.

    Keep reading

    Go deeper.

    Start the conversation

    Your customers are on WhatsApp. Your AI agent should be too.

    Build my agent

    Free scoping session. We'll map your WhatsApp conversations, scope the solution, and give you a clear cost — including PSG grant options.