Integration

    WESS and Volty

    Volty works with WESS, the booking software salons and spas run, on request. Customers book with their usual stylist or therapist, ask about their packages, and reach your staff for consultations.

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    Updated

    Saturday with her usual stylist

    A regular asks for a time with the stylist she always sees.

    CN

    Cheryl Ng

    WhatsApp · Member

    Hi can I book Saturday afternoon with Jess? Cut and color
    Checked WESSJess · Sat, Nov 8 · free 1pm and 3:30pm
    VoltyHi Cheryl! Jess has these times on Saturday for a cut and color:

    Sat, Nov 8 · Jess

    1:00 pm3:30 pm
    1pm
    VoltyBooked: Saturday, November 8 at 1pm with Jess for a cut and color. See you then!

    WESS member

    Cheryl Ng

    Package · 4 sessions left
    Usual stylist
    Jess
    Next booking
    Sat, Nov 8, 1pm
    Member since
    2023
    Matched by
    Verified phone number

    What Volty reads is agreed when WESS is connected

    What Volty does with WESS

    WESS runs bookings, members, packages and the till for many salons and spas in Singapore. WESS publishes no public API, so a WESS connection is one you request rather than set up yourself. Once it is in place, your admin chooses what Volty reads and writes in WESS.

    • A slot with a named stylist

      Volty checks that stylist's free times and offers them as buttons.

    • Package questions

      A customer asking how many sessions are left gets the answer in the chat.

    • Consultations to staff

      A color correction or a skin concern goes to a named member of staff.

    • Customer confirms changes

      When Volty changes a booking in a live conversation, the customer confirms first.

    A nail technician filing a client's nails at a pastel blue manicure desk by a window.
    Slots with a named stylist or therapist.

    How many sessions are left

    Package balances answered without a call to the front desk.

    A

    amandakoh

    Instagram · Member

    How many facials do I have left on my package?
    Checked WESSHydrating Facial package · 3 of 10 left
    VoltyYou have 3 facials left on your Hydrating Facial package. Would you like to book the next one?

    As an automation

    Package data comes from your WESS connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Package running low

    1. When

      One session left

      On a member's package

    2. Step 1

      Volty checks the member

      Opted in on WhatsApp

    3. Step 2

      Sends the approved template

      With the renewal offer

    4. Step 3

      Answers and books

      Or brings in the front desk

    A woman in a linen apron talking with a customer across a wooden counter, shelves of amber bottles and skincare jars behind her.
    Package and member questions answered in the chat.

    How Volty connects to WESS

    Request this connection from Volty's chat or at team@voltade.com. WESS publishes no public API, so Voltade asks WESS for access with you, and an admin approves the connection once before Volty uses it.

    1. 01

      Request access

      From Volty's chat or at team@voltade.com.

    2. 02

      Choose what Volty reads and writes

      Bookings, members, packages, as your WESS setup allows.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    4. 04

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find free times with a staff memberReads
    • Read member and packageReads
    • Book appointmentChanges
    • Move appointmentChanges

    Reading tools can be turned on straight away. Anything that changes WESS starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does WESS have an API Volty uses?

    No. WESS publishes no public API, so request this connection from Volty's chat or at team@voltade.com, and Voltade asks WESS for access with you. Once it is in place, your admin chooses what Volty reads and writes.

    Do WESS reminders keep working?

    Yes. WESS WhatsApp Connect keeps sending reminders, confirmations and receipts from your number, and Volty answers the questions they do not.

    How much does it cost to connect WESS with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

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    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026