Integration

    WhatsApp and Volty

    Volty answers your WhatsApp Business number in seconds, books and follows up, sends approved templates and broadcasts, and keeps every conversation in one inbox with your team.

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    Updated

    From an ad to a booking

    A customer taps an Instagram ad that opens WhatsApp, and leaves a voice note.

    HB

    Hannah Brooks

    WhatsApp · Customer

    From the ad "Free scalp analysis"

    Hi is the scalp analysis really free?Voice note 0:12, transcribed
    VoltyHi Hannah! Yes, the first scalp analysis is free and takes about 30 minutes. We have slots at Midtown this week:

    Midtown · this week

    Wed 11:00Thu 15:30Sat 10:00
    Sat 10am Midtown
    VoltyBooked: Saturday, November 8, 10am at Midtown. I'll send a reminder the day before.

    WhatsApp contact

    Hannah Brooks

    Reply window open
    Source
    Ad: Free scalp analysis
    Voice note
    Transcribed
    Segment
    New leads
    Broadcasts
    Opted in

    The 24-hour window is tracked for you

    What Volty does with WhatsApp Business API

    WhatsApp is where many customers reach a business first. Volty answers on your WhatsApp Business number. You connect the number through Meta's own signup in a few clicks, and if you already use the WhatsApp Business app, you can keep using it on the same number: messages you send from your phone show up in Volty too.

    • Keep the app on your phone

      Coexistence keeps the WhatsApp Business app working on the same number, and replies from the phone show in Volty.

    • Templates and broadcasts

      Send one approved template to chosen contacts, up to 20 segments, everyone, or a spreadsheet, and Volty answers every reply.

    • Knows the ad

      Click-to-WhatsApp ads carry the ad into the conversation, so Volty opens with the right offer.

    • Voice notes and photos

      Volty transcribes voice notes and reads images before it replies.

    • One inbox for the team

      Staff see every thread, step in when they want, and hand back when they are done.

    A hair stylist in a black apron sitting on a stool in her salon, checking a message on her phone between clients.
    Keep using the WhatsApp Business app on your phone if you want to.

    A broadcast, and the replies

    One approved template goes to a segment. Volty answers whatever comes back.

    ML

    Mr Lee

    WhatsApp · Customer

    Volty· approved templateHi Mr Lee, our year-end servicing promotion is on: 3 units for $149 until December 15. Reply to book a slot.
    Can do Saturday morning?
    VoltyYes, we have Saturday 9am or 11am in your area. Which would you like?
    9
    VoltyBooked for Saturday 9am. The technician will message when they're on the way.

    A colleague steps in

    Volty hands a complaint to a person, who answers in the same thread.

    JR

    Jason Reyes

    WhatsApp · Customer

    The delivery came damaged. This is the second time.
    VoltyI'm sorry, Jason. I've passed this to Michelle from our team so she can sort it out with you directly.

    Volty brought in Michelle: damaged delivery, second time

    MichelleHi Jason, Michelle here. Could you send a photo of the damage? I'll arrange a replacement today.

    As an automation

    Broadcasts in Volty send one approved template once to one audience, plus follow-ups to the contacts who engage. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Monthly promotion broadcast

    1. When

      Pick the audience

      Chosen contacts, segments, everyone, or a spreadsheet

    2. Step 1

      Send the approved template

      Once, with each contact's name

    3. Step 2

      Volty answers the replies

      Prices, slots and directions

    4. Step 3

      Follow up the engaged

      With an approved template, one to one

    An older person's hands holding a phone at a food court table beside a plate of chicken rice and an iced tea.
    Answers in seconds, at lunch or at midnight.

    How Volty connects to WhatsApp Business API

    An admin adds WhatsApp under Channels and connects the number through Meta's Embedded Signup. Volty starts answering as soon as the number is connected.

    1. 01

      Open Channels in Volty

      Add WhatsApp and sign in with the Facebook account that manages your business.

    2. 02

      Pick or add the number

      Use a new number, or keep your WhatsApp Business app on the same one.

    3. 03

      Submit your templates

      Meta approves message templates for use outside the 24-hour window.

    4. 04

      Decide who Volty brings in

      Name the colleagues who take handovers.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Reply in the 24-hour windowChanges
    • Send an approved templateChanges
    • Send a broadcastChanges
    • Read photos and documentsReads
    • Transcribe voice notesReads
    • Read the ad a customer came fromReads

    Reading tools can be turned on straight away. Anything that changes WhatsApp Business API starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can I keep using the WhatsApp Business app on my phone?

    Yes. When you connect an existing WhatsApp Business app number, the app keeps working on your phone, and the replies you send from it show up in Volty.

    Can Volty message customers who have not written in 24 hours?

    Only with a template Meta has approved. Inside the 24-hour window Volty replies freely; outside it, it sends an approved template, as WhatsApp requires.

    Does Volty understand voice notes and photos?

    Yes. Volty transcribes voice notes and reads images before it replies.

    How much does it cost to connect WhatsApp with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026