Integration

    Instagram and Volty

    Volty answers your Instagram DMs and the replies to your stories, reads the photos customers send, and keeps every Instagram customer in the same inbox as WhatsApp and email.

    Talk to VoltyFree trial

    Updated

    A story reply turns into an order

    A follower replies to a story with a price question.

    JE

    jasmine.eats

    Instagram · Customer

    Replied to your story: "Halloween box is back"

    omg how much is this and can i get it delivered sat?
    VoltyHi Jasmine! The Halloween box is $38 for 12 macarons, and Saturday delivery is open from 10am to 2pm.

    Halloween Macaron Box

    12 pieces · limited

    $38.00

    yes pls! to Park Slope
    VoltyHere's the order link with Saturday delivery. Let me know once it's done and I'll check it went through.

    Instagram contact

    @jasmine.eats

    Story reply
    Story
    Halloween box is back
    Also on
    WhatsApp
    Interested in
    Halloween box
    Assigned
    Volty

    The story is kept beside the reply

    What Volty does with Instagram DM

    Instagram is where many customers first see you, and its DMs are where they ask the price. Customers often send a photo. Volty reads images, so a screenshot of a cake or a product is a question it can answer. Instagram contacts sit in the same inbox and contact list as WhatsApp and email.

    • Story replies with context

      Volty sees the story a customer replied to.

    • Photos understood

      A screenshot of a product is read before Volty answers.

    • One contact everywhere

      An Instagram customer who later writes on WhatsApp can be the same contact.

    • Hand to a person

      Custom orders and complaints go to a colleague with the thread attached.

    An older woman with curly grey hair photographing a latte and a slice of carrot cake with a DSLR camera at a cafe window counter.
    Customers send photos and ask for the same thing.

    A photo instead of a question

    The customer sends a picture and two words.

    MK

    marcus.k

    Instagram · Customer

    this one?photo.jpg
    Read the photoChocolate drip cake, 2 tiers
    VoltyThat looks like our two-tier chocolate drip cake. It's $95 and needs 3 days' notice. Would you like to order one?

    As an automation

    What Volty does with a busy story. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Story reply follow-up

    1. When

      Someone replies to a story

      With the story attached

    2. Step 1

      Answers price and delivery

      From your catalogue and pages

    3. Step 2

      Tags the interest

      So a later broadcast can find them

    4. Step 3

      Brings in a colleague

      For custom orders

    A baker arranging macarons in a glass display case of pastries while a customer pays at the register behind her.
    Price and availability answered from your catalogue.

    How Volty connects to Instagram DM

    An admin adds Instagram under Channels and signs in with the Facebook account that manages the professional account.

    1. 01

      Use a professional account

      Business or creator, linked to a Facebook Page.

    2. 02

      Add Instagram in Channels

      Sign in and pick the account.

    3. 03

      Allow message access

      In Instagram's settings, connected tools may access messages.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Reply to DMsChanges
    • Read story repliesReads
    • Read photosReads

    Reading tools can be turned on straight away. Anything that changes Instagram DM starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which Instagram accounts work with Volty?

    A professional account, business or creator, linked to a Facebook Page.

    Does Volty see which story a customer replied to?

    Yes. A story reply arrives with the story it answered, and the inbox shows it above the reply.

    How much does it cost to connect Instagram with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026