Integration
Plato Medical and Volty
Volty connects to Plato Medical. Volty answers patients on your WhatsApp number, finds them in Plato, offers free slots and, once an admin turns booking on, books, moves, confirms and cancels their appointments in Plato.
Updated
What Volty does with Plato Medical
Book after hours
A patient asks for a slot at 9.40pm. Volty finds them in Plato, offers free times inside opening hours as buttons, and books the one they tap.
Move an appointment
Volty moves the existing appointment to the new time in Plato, so the clinic never holds two bookings for one visit.
Confirm from a reminder
A reminder goes out on WhatsApp. When the patient replies that they are coming, Volty marks the appointment confirmed in Plato.
Cancel with a check
Volty asks the patient to confirm with a button before it cancels, then records the cancellation the way the clinic does: on the cancelled calendar, with the cancelled code, or as a deletion.
Answer invoice questions
A patient asking what they owe gets the amount and whether each invoice is settled, read from their own invoices in Plato.
How Volty connects to Plato Medical
Volty connects to Plato Medical through a connector Voltade builds and runs. An admin adds Plato on the Sources page in Volty with the clinic's API key and database name, marks which Plato calendars Volty may book into, and enters the opening hours and the notice period for changes.
Reads
The patient, found by the WhatsApp number they have confirmed; free slots inside opening hours; the patient's appointments; the patient's invoices, with the amount and whether each is settled.
Writes
Book, reschedule, confirm and cancel. A cancellation asks the patient to confirm with a button first.
Switches
Every tool starts Off. Volty suggests On for tools that only read, and an admin applies the suggestions or sets each switch; a tool that changes a record, such as booking a slot, stays Off until the admin turns it on.
Draft mode
In a draft conversation, a booking waits on the draft and runs only when staff press Send.
Notice period
A move or cancellation inside the clinic's notice period becomes a to-do for the front desk.
Patient data
Volty keeps a copy of your appointments and each patient's name, phone numbers and chart number. Notes, identity numbers, dates of birth and invoices never reach that copy; invoices are read live only when a patient asks.
Freshness
Volty refreshes appointments from Plato every five minutes and whenever Plato reports a change.
Prologue Clinic books into Plato from WhatsApp
Prologue Clinic, a member of SL Aesthetic Group, on Voltade's AI CRM: 70% of WhatsApp enquiries are handled without a person, bookings go straight into Plato, and staff time on enquiries fell from about 3 hours a day to about 30 minutes.
"Before, we were managing a lot of repetitive enquiries and customers asking the same things. Our customer service had to copy the same template from their notes and paste it into WhatsApp."
Common questions
Can patients book Plato appointments on WhatsApp?
Yes, once Volty is connected to Plato and an admin has turned booking on. Volty finds the patient by their WhatsApp number, offers free slots inside the clinic's opening hours, and writes the booking into Plato.
What does Volty need to connect to Plato?
Volty needs the clinic's Plato API key and database name, the calendars it may book into, the opening hours and the notice period for changes. In Voltade's clinic setups in September 2026, the key was in Plato under System Setup, General Settings, the API tab.
Does Volty store patients' NRIC numbers or clinical notes?
No. Volty keeps a copy of your appointments and each patient's name, phone numbers and chart number. Notes, identity numbers, dates of birth and invoices never reach that copy; invoices are read live only when a patient asks.
How much does it cost to connect Plato to WhatsApp with Volty?
Volty starts at US$157 a month on the Plus plan, with unlimited users and a free 7-day trial. Meta bills the clinic separately for WhatsApp message charges.