Integration
Plato Medical and Volty
Automate appointment bookings, rescheduling and reminders on WhatsApp, Email, Messenger, Instagram and Website chat. Powered by a human-like AI agent, that speaks 100+ languages.
Updated
VoltyPlato Medical Approved Partner
Appointment booking and rescheduling
Creates new patients
Intake form then finds a suitable date
Reschedules existing appointments
Same doctor and treatment
Cancels existing appointments
Recommend to reschedule first
Appointment and follow-up reminders
Appointment reminders 1 day before
Follow up check ins in 6 months, 12 months or longer
Fully customisable
Different message, frequency - personalised to reduce no-show, and increase repeat bookings
Patient analytics and CRM
Understand what your patients are asking for
Escalate if urgent
Visualise marketing channels
Know where to optimise your ad spend to increase traffic to your clinics
Customise dashboards by simply chatting with Volty
Build these dashboards your way, in minutes
Invoice automation
Connect to your invoicing software
Xero, Quickbooks, or others
Automate invoice sent through WhatsApp or Email
Payment reminders automatically sent if not paid
Set up in days, not months
- 01
Sign up for the 7-day free sandbox trial, no credit card needed
Data is deleted after sandbox, unless you choose to retain it.
Sandbox trial - 7 days free1234567No credit card
Delete dataKeep data - 02
Connect your Plato with an API key
Obtained from System Setup > General Settings > API > Generate API Key (Full access) > Copy
- 03
Connect your WhatsApp Business App
Log in with Facebook, add your WhatsApp Business number, and connect as a channel on Volty.
- 04
Setup your rules, by simply chatting with Volty
- Sync with your calendars
- Sync with your opening hours and booking rules
- Sync with your website and spreadsheets for prices and FAQs
VoltyDr Tan and Dr Lee take bookings, one patient at a time. Leave Blocked, Online Appt and Operating Theatre alone.Done. Dr Tan and Dr Lee are bookable, one at a time.We open Mon to Fri 9 to 6, Sat 9 to 1, closed Sunday. Use our Confirmed, Cancelled and No Show codes.Saved your opening hours and appointment codes.A check-up is 30 minutes, scaling 45, extraction 60, with 15 minutes between treatments. Changes up to 24 hours before.Saved your booking rules.Our prices and FAQs are on lumendental.com and in this spreadsheet.Synced your prices and FAQs.
Booking rules
Mon to Fri 9am to 6pm, Sat 9am to 1pm, closed Sunday. A consultation or check-up is 30 minutes, scaling and polishing 45, a filling 45, an extraction or whitening 60, and we keep 15 minutes between two treatments. Same-day bookings are fine when a slot is free. Changes and cancellations: a customer may move or cancel up to 24 hours before the appointment; inside 24 hours the front desk decides, and a missed appointment without notice may carry a S$50 fee on the next visit.lumendental.com/pricesLumen DentalSynced to VoltyPrices
- Check-upS$60
- Follow-upS$96
- FillingS$150
- Scaling & PolishingS$180
- ExtractionS$420
- WhiteningS$480
FAQs
Do you take same-day bookings?
Yes, when a slot is free.
Can I change my appointment?
Yes, up to 24 hours before it.
- 05
Launch in Draft mode first, or Go live
Dry run appointment reminders, set WhatsApp/Email AI Agent to Draft first before Going live.
Appointment reminder: dry runFound 5 appointments tomorrow. Sent 0.
- Ben Wong9:00 AMWould send
- Mei Tan10:00 AMWould send
- Siti Aminah11:00 AMWould send
- Nadia Hassan1:00 PMWould send
- Rahul Mehta3:30 PMWould send
AI AgentWhatsAppDraftLive
EmailDraftLiveDraft for staffApprove and sendHi Mei, Dr Tan has 10:00 AM free on Thu, Nov 6. Shall I book it?
Volty Security: Defence in Depth
Agent Permissions Layer
Every action Volty can take carries a risk and impact score. Low-risk work runs quietly in the background, and anything that spends money, reaches many people or cannot be undone waits for a person.
Volty wants to
Risk
What happens
Tag the chat as a new patient enquiry
LowRuns quietlyUndo any timeWrite a handover summary for the front desk
LowRuns quietlyStays inside VoltyReply on a treatment question you marked for review
MediumStaff approvesAny teammateSend a recall broadcast to 2,400 patients
HighAdmin approvesReaches many at onceDelete 312 patient contacts
HighAdmin approvesCannot be undone
"Before Volty, I built the National Vaccination System during COVID, HealthHub, Digital MC, FormSG, and more. Security, strong encryption, and patient data privacy is critical in order to roll out such widely used systems."
Plato (opens in a new tab) is the most popular clinic software for GPs, Specialists, Dentists, and Allied Health professionals in Singapore. Plato automates a lot - and Volty builds on Plato's existing automations by letting you configure and control Plato with AI.
Common questions
How much does Volty cost?
Volty's plans and prices for your country are at voltade.com/pricing, and every plan starts with a free 7-day trial.
See Volty pricing →(opens in a new tab)Can patients book Plato appointments on WhatsApp?
Yes, once Volty is connected to Plato and an admin has turned booking on. Volty finds the patient by their WhatsApp number, offers free slots inside the clinic's opening hours, and writes the booking into Plato.
What does Volty need to connect to Plato?
Volty needs the clinic's Plato API key and database name, the calendars it may book into, the opening hours and the notice period for changes.
Does Volty store patients' NRIC numbers or clinical notes?
No. Volty keeps a copy of your appointments and each patient's name, phone numbers and chart number. Notes, identity numbers, dates of birth and invoices never reach that copy; invoices are read live only when a patient asks.
How up to date is what Volty sees in Plato?
Volty refreshes appointments from Plato every five minutes and whenever Plato reports a change.
What if I'm very high volume?
At 20 requests/minute from Plato, Plato does not impose an additional fee. But at a higher rate, Plato increases the monthly subscription (e.g. SGD30/month for 60 requests/minute). View Plato's pricing under System Setup > API.
How much does it cost to connect Plato to WhatsApp with Volty?
Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills the clinic separately for WhatsApp message charges.
Are there additional WhatsApp costs?
Yes. Marketing messages will be charged at 9-11 cents per message. Replies to inbound messages ("Utility" or "Service" messages) are charged at 2-3 cents per message, out of which the first 1,000 per WhatsApp number is free per month. Volty never adds a mark-up on top of WhatsApp costs, you are billed directly from your Meta Business Portfolio.
Refer to our WhatsApp pricing calculator →(opens in a new tab)How secure is Volty in protecting my clinic data?
We're penetration tested annually by third party auditors, have generous cyber security insurance, are Cyber Essentials Mark certified by the Cyber Security Agency of Singapore, and have a Defence in Depth architecture to safeguard sensitive data used by our systems and AI models.
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Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026