Integration

    Zenventory and Volty

    Small brands on Zenventory let Volty explain backordered lines to buyers by email, and tell the owner how much stock is free to sell after allocations.

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    Updated

    The grinder is missing

    Tyrone emails about order #20931. Volty reads it in Zenventory and finds the backordered line.

    TB

    Tyrone Banks

    Gmail · Customer

    I got my order but the grinder is missing. Order #20931.
    Checked Zenventory#20931 · 2 of 3 items shipped · Burr grinder on backorder, due Nov 6
    VoltyHi Tyrone, the burr grinder on order #20931 is on backorder. It is due in on November 6 and will ship to you then at no extra cost. The other two items shipped on October 28.

    Zenventory order

    #20931

    Part shipped
    Customer
    Tyrone Banks
    Shipped
    Pour-over kettle, filters
    Backorder
    Burr grinder
    Due in
    Nov 6

    Customer order and item fields, read by key

    What Volty does with Zenventory

    Zenventory handles inventory, customer orders and purchase orders for small e-commerce brands that ship their own goods. Volty reads a customer order in Zenventory and tells the buyer what shipped and what is on backorder, with the date it is due in. Owners ask Volty how much stock is free to sell after open orders are allocated.

    • Backorders by line

      The missing item, its due date and that it ships at no extra cost.

    • Free to sell

      On hand minus what open orders already hold.

    • Email replies

      Order questions sent to your support inbox get a reply from the order record.

    • Notes off at first

      Volty's order note tool waits for an admin to enable it.

    Warehouse staff passing boxes along a roller conveyor while a woman in a beanie pulls a pallet jack.
    Allocated and free stock split out before a sale goes live.

    Kettles before the sale

    Grace asks what can sell this weekend. Volty reads on-hand and allocated counts.

    Shop team

    Volty · Team chat

    G

    Grace

    How many pour-over kettles do we have before the weekend sale?

    Checked ZenventoryPour-over kettle · 64 on hand · 12 allocated

    VoltyAPP

    64 on hand, with 12 already allocated to open orders, so 52 are free to sell.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Backorder heads-up

    1. When

      Each morning

      On a schedule you set

    2. Step 1

      Finds orders gone to backorder

      Overnight

    3. Step 2

      Lets the buyer know

      Using your approved template

    4. Step 3

      Replies to what comes back

      Brings in support for refunds

    A man in a cap and canvas jacket carrying a cardboard box up the steps of a front porch.
    A backordered grinder, explained before Tyrone writes back.

    How Volty connects to Zenventory

    Zenventory's REST API 2.0 uses a key and secret tied to a Zenventory user. Your admin generates them, and the Volty team sets Volty up with them as a custom connection.

    1. 01

      Generate a key and secret

      In Zenventory, Admin, then Users, then API Keys: pick the user and click the refresh arrow. Both values show once.

    2. 02

      Hand them to our team

      Volty calls REST API 2.0 with them for customer orders, items and inventory.

    3. 03

      One approval in Volty

      An admin approves the connection before the first order lookup.

    4. 04

      Choose switches

      Each Zenventory tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find customer orderReads
    • Read shipped and backordered linesReads
    • Read on hand and allocatedReads
    • Add order noteChanges

    Reading tools can be turned on straight away. Anything that changes Zenventory starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Where do we create the Zenventory key Volty uses?

    In Zenventory, an admin goes to Admin, then Users, then API Keys, selects a user and clicks the clockwise arrow to generate an API key and secret. Both are shown only once. Volty uses them with Zenventory's REST API 2.0, so pick a user whose access fits what you agree to share.

    Can Volty tell a customer when a backordered item will arrive?

    Yes, when the date is in Zenventory. Volty reads the backordered line on the customer order and the purchase order it is waiting on, and gives the expected date. If no date is recorded, Volty says the item is on backorder and brings in your team.

    Does Volty use the old Zenventory API?

    No. Zenventory still documents a legacy REST 1.0 with a SecureKey header, but Volty is set up on REST API 2.0, which covers customer orders, items, inventory and purchase orders.

    How much does it cost to connect Zenventory with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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