Integration
Shopify and Volty
Volty connects to Shopify. Volty reads the store's policies and FAQs through Shopify's storefront and the store's product pages through its website, and answers customers on WhatsApp from both.
Updated
What Volty does with Shopify
Answer product questions
A customer asks the price of an item at midnight. Volty answers from the store's own product page and sends the link.
Answer policy questions
Shipping times, returns and exchanges come from the policies and FAQs the store wrote in Shopify.
Hand over to sell
When a customer is ready to buy or asks for something the pages do not say, Volty brings in a named member of staff.
Order updates
When your store's order feed is connected as a custom connection, an approved automation sends the update template.
How Volty connects to Shopify
Volty connects to Shopify through the public storefront endpoint Shopify serves for every store. An admin enters the store's address, such as yourstore.com, and needs no sign-in or API key. Volty also reads the store's website as a source.
Reads
The store's policies and FAQs, through Shopify's storefront search. Product pages, prices and descriptions, from the store's website, which Volty indexes from its sitemap, up to 5,000 pages, and re-reads every night.
Draft mode
Staff can review every reply before it is sent, conversation by conversation.
One enquiry, start to finish
A customer messages at 11pm asking whether a necklace comes in a longer chain and how long delivery takes. Volty finds the product page, answers with the lengths and the price, quotes the delivery time from the store's shipping policy and sends the link. In the morning the customer asks to reserve one, and Volty brings in the staff member on duty.
What changes for the store: the customer gets the answer at 11pm, while still deciding, instead of the next morning. Staff step in only for the reservation, and see the whole conversation when they do.
Common questions
What does Volty need to connect to a Shopify store?
Volty needs the store's address, such as yourstore.com, and the store's website added as a source. Shopify's storefront endpoint needs no sign-in or API key, so the store shares no credentials with Volty.
How does Volty answer product questions from a Shopify store?
Volty reads the store's own product pages, indexed from its sitemap, up to 5,000 pages, and re-read every night, and the policies and FAQs the store wrote in Shopify. Volty answers on WhatsApp from those pages and sends the product link.
How much does it cost to connect Shopify to WhatsApp with Volty?
Volty starts at US$157 a month on the Plus plan, with unlimited users and a free 7-day trial. Meta bills the store separately for WhatsApp message charges.