Integration

    Shopify and Volty

    Volty answers your customers on WhatsApp, Instagram and your web chat from your Shopify store's own pages: its products, its policies and its FAQs. When a customer is ready to buy, Volty brings in your staff.

    Talk to VoltyFree trial

    Updated

    A product question at 11pm

    A customer asks about a necklace after the shop has closed. Volty reads the product page and the shipping policy and answers both questions in one reply.

    MC

    Megan Carter

    WhatsApp · Customer

    Hi! Does the Aria necklace come in a longer chain? And how long is delivery to Austin?
    Searched the storeAria Necklace product page · Shipping policy
    VoltyHi Megan! The Aria necklace comes in 40cm and 45cm chains, both at the same price.

    Aria Necklace

    Gold vermeil · 40cm or 45cm

    $98.00

    VoltyDelivery takes 2 to 3 business days, and orders over $60 ship free. Here is the product page if you'd like to have a look.
    Perfect, thank you!

    Where the answer came from

    Aria Necklace

    Product page
    Source
    yourstore.com/products/aria
    Policy
    Shipping policy · Shopify
    Last read
    Last night, 2:10 am
    Mode
    Sent by Volty

    Each answer names the page it came from

    What Volty does with Shopify

    Shopify runs the store, and customers message to ask what its pages already say. Volty answers from the store itself. It reads the policies and FAQs you wrote in Shopify through Shopify's storefront endpoint, and every product page on your site, which it indexes from your sitemap and re-reads every night. The answer quotes your page and sends the link, so the customer sees the same words your store shows.

    • Product answers with the link

      Price, sizes, materials and care come from the product page, and Volty sends the link to it.

    • Policies in your words

      Shipping times, returns and exchanges are answered from the policies and FAQs the store wrote in Shopify.

    • Fresh every night

      Volty indexes up to 5,000 pages from your sitemap and re-reads them nightly, so a changed price is the price it quotes.

    • Staff close the sale

      A customer ready to buy or reserve goes to a named member of staff, with the whole conversation in front of them.

    • No keys to share

      Shopify's storefront endpoint needs no sign-in or API key. You give Volty the store's address and nothing else.

    A gray-bearded man in a flannel shirt folding a blue knit sweater at a wooden packing table, seen from above, with stacked sweaters, paper mailers, tissue paper, tape, a phone and a mug.
    Product and policy answers come from the store's own pages.

    A return question, answered from the policy

    Returns are where a wrong answer costs money. Volty quotes the policy the store wrote, and nothing else.

    JR

    jas.rivera

    Instagram · Customer

    If the ring doesn't fit can I exchange it?
    Searched shop policiesRefund and exchange policy
    VoltyYes. You can exchange a ring for another size within 14 days of delivery, as long as it is unworn and in its box. Engraved rings can't be exchanged. The full policy is here.
    ok and do you do resizing?
    Searched the storeNo page mentions resizing
    VoltyThe store's pages don't say, so I've asked Rachel from the team. She'll reply here shortly.

    The next morning, a colleague takes the sale

    When the customer asks to reserve, Volty hands over to the member of staff on duty with a summary at the top of the thread.

    MC

    Megan Carter

    WhatsApp · Customer

    Morning! Can you hold the 45cm one for me till Saturday? I'll come by the shop.

    Volty brought in Rachel: reservation request, Aria 45cm, pick-up Saturday

    RachelHi Megan, Rachel here. I've set one aside under your name until Saturday 6pm. See you then!
    Thank you!!

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    New stock announcement

    1. When

      You pick an audience

      Customers tagged with the collection, or a spreadsheet

    2. Step 1

      Volty sends the approved template

      One template, sent once, with the product link

    3. Step 2

      Answers every reply

      From the product pages and the policies

    4. Step 3

      Hands buyers to staff

      A named colleague for each reservation

    A woman with curly dark hair, a denim jacket and a knit scarf smiling at her phone on a commuter train, a shopping tote on her lap.
    Customers ask on WhatsApp at any hour and get the answer while they are still deciding.

    How Volty connects to Shopify

    Volty connects to Shopify through the public storefront endpoint Shopify serves for every store. An admin enters the store's address on the Sources page and adds the store's website as a second source.

    1. 01

      Add Shopify in Sources

      Type the store's address, such as yourstore.com. There is no sign-in and no key.

    2. 02

      Add your website

      Volty reads the sitemap and indexes up to 5,000 product and content pages.

    3. 03

      Choose how replies go out

      Start with every reply as a draft for staff to send, then let Volty send on its own.

    4. 04

      Name who takes the sale

      Pick the colleagues Volty brings in when a customer is ready to buy.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search shop policies and FAQsReads
    • Search the store's website pagesReads
    • Read a product pageReads

    Reading tools can be turned on straight away. Anything that changes Shopify starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    What does Volty need to connect to a Shopify store?

    Volty needs the store's address, such as yourstore.com, and the store's website added as a source. Shopify's storefront endpoint needs no sign-in or API key, so the store shares no credentials with Volty.

    How does Volty answer product questions from a Shopify store?

    Volty reads the store's own product pages, indexed from its sitemap, up to 5,000 pages, and re-read every night, and the policies and FAQs the store wrote in Shopify. Volty answers from those pages and sends the product link.

    Can Volty look up a customer's order?

    Not through the Shopify connection, which reads the public storefront only. When a customer asks about an order, Volty brings in a member of staff. A store that wants order updates can connect its order feed as a custom connection.

    Does Shopify have a WhatsApp integration?

    Shopify Messaging sends WhatsApp marketing campaigns to customers who opted in, using templates Meta has approved, and charges per message on the Shopify bill. Answering customers' questions from the store's own pages takes a connection such as Volty.

    How much does it cost to connect Shopify with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026