Integration

    WooCommerce and Volty

    Volty answers order and product questions from your WooCommerce store on WhatsApp and web chat, and proposes order changes for your team to approve.

    Talk to VoltyFree trial

    Updated

    Where is my order

    The commonest question in e-commerce, answered from the order itself.

    FK

    Farah Khan

    WhatsApp · Customer

    Hi, I ordered the vitamin C serum on Monday, has it been sent?
    Looked up WooCommerceOrder #3381 · Completed · Shipped Wed
    VoltyHi Farah! Your order #3381 was shipped on Wednesday.
    Order #3381Shipped
    2 items · $52.001 to 2 business days
    Great thanks

    WooCommerce order

    #3381

    Completed
    Customer
    Farah Khan
    Items
    Vitamin C Serum, Gentle Cleanser
    Total
    $52.00
    Matched by
    Verified phone number

    Volty reads only this customer's orders

    What Volty does with WooCommerce

    WooCommerce turns a WordPress site into a store. An admin connects WooCommerce with a read key created in your store's settings. Volty can then read orders, products and customers, so it can tell a customer what their order contains and its status, and answer product questions from the catalog and your site.

    • Order status in the chat

      A customer who asks about an order gets its status, found by the phone number or email the conversation has verified.

    • Product answers

      Price, variants and availability come from the store's own catalog.

    • Your site as a source

      Volty also reads your WordPress pages, so delivery and returns answers quote your own words.

    • Changes wait for approval

      Adding an order note or updating an order is Off until an admin turns it on.

    A courier in a cap handing a parcel to a smiling woman at the door of a brick building.
    Where is my parcel is the question Volty answers most.

    A change, held for approval

    When a customer asks to change something, Volty proposes it and a colleague approves.

    DO

    Daniel Ortiz

    Web chat · Customer

    Can you add a gift note to my order? It's for my mom's birthday.
    VoltyOf course. What would you like the note to say?
    Happy birthday Mom, love Dan

    Waiting for approval

    Add order note to #3402: "Happy birthday Mom, love Dan"

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Shipped order follow-up

    1. When

      An order is marked completed

      In WooCommerce

    2. Step 1

      Volty finds the customer

      Opted in on WhatsApp

    3. Step 2

      Sends the approved template

      Order number and what to expect

    4. Step 3

      Answers the replies

      Delivery, use and returns

    A man in a plaid shirt holding a clipboard in a storeroom of metal shelves with labeled boxes and bins.
    Stock questions answered from the store.

    How Volty connects to WooCommerce

    An admin creates an API key in WooCommerce, pastes it into Volty's key card and asks Volty in chat to connect the store. The admin approves the connection once before Volty uses it.

    1. 01

      Create a key in WooCommerce

      Under WooCommerce settings, Advanced, REST API. Read access is enough to start.

    2. 02

      Approve the connection

      An admin approves it in Volty once.

    3. 03

      Turn on the reads

      Volty suggests On for the tools that only read.

    4. 04

      Decide on changes

      Each tool that changes the store is Off, On, or Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find a customer's ordersReads
    • Read an orderReads
    • Search productsReads
    • Add an order noteChanges
    • Update an orderChanges

    Reading tools can be turned on straight away. Anything that changes WooCommerce starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in WooCommerce?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect WooCommerce with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026