Integration

    Sellercloud and Volty

    Multichannel sellers on Sellercloud let Volty read an order's packages and carrier tracking for buyers, and give sales a per-warehouse count before a wholesale promise.

    Talk to VoltyFree trial

    Updated

    Two boxes, one order

    Megan quotes her order number. Volty finds it in Sellercloud and reads both UPS packages.

    MH

    Megan Hollis

    WhatsApp · Customer

    Hi, I ordered a standing desk last week and it still says processing. Order 118204
    Checked SellercloudOrder 118204 · Shipped Oct 30 · UPS · 2 of 2 boxes
    VoltyHi Megan, your desk shipped on October 30 in two boxes with UPS. Tracking shows delivery on Tuesday, November 3. The tracking number is 1Z4F82E10398127745.
    Great, thank you.

    Sellercloud order

    Order 118204

    Shipped
    Customer
    Megan Hollis
    Item
    Oak standing desk, 60 in
    Shipped
    Oct 30 · UPS · 2 boxes
    Warehouse
    Columbus, OH

    Order, package and warehouse fields only

    What Volty does with Sellercloud

    Sellercloud runs inventory, orders and shipping for sellers who list the same stock on several marketplaces and their own store. Volty reads the Sellercloud order a buyer is asking about, with its packages and carrier tracking, and answers on WhatsApp or web chat. Sales staff ask Volty in team chat how many units sit in each warehouse before they commit to a reseller.

    • Split shipments made clear

      When an order left in two boxes, the buyer hears where each one is.

    • Counts per warehouse

      Columbus and Reno are read separately, so a promise matches the building that ships it.

    • Matched to the buyer

      Volty looks up orders for the person in the chat, by order number and their contact details.

    • Order notes held back

      Writing a note into Sellercloud is Off until you switch it on.

    Workers taping and stacking cardboard boxes on pallets at a warehouse loading dock, a man in a safety vest pulling a pallet jack.
    Columbus and Reno counts pulled before a reseller hears a ship date.

    Can Reno cover the rest

    Derek needs 40 desks for a reseller. Volty adds up what Columbus and Reno hold.

    Sales team

    Volty · Team chat

    D

    Derek

    How many of the 60 inch oak desks can we ship this week? A reseller wants 40.

    Checked SellercloudOak standing desk 60 in · Columbus 26 · Reno 31

    VoltyAPP

    57 are available: 26 in Columbus and 31 in Reno. 40 can ship this week if Reno sends 14.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Orders past their ship-by date

    1. When

      7 a.m. run

      Set once by an admin

    2. Step 1

      Finds overdue orders

      Still unshipped past ship-by

    3. Step 2

      Messages the buyer

      With a pre-approved WhatsApp template

    4. Step 3

      Handles the questions

      Hands refunds to a person

    A young woman with a backpack lifting a cardboard box from her front porch as a delivery van pulls away.
    A split shipment explained box by box on WhatsApp.

    How Volty connects to Sellercloud

    Sellercloud has a REST API with a Swagger reference. Our team sets Volty up as a custom connection that signs in as its own Sellercloud user, so you can see and limit exactly what that user touches.

    1. 01

      Create an integration user

      Sellercloud suggests one user per integration. Give it only the permissions for orders, shipping and inventory.

    2. 02

      We exchange it for a token

      The API issues a bearer token that lasts 60 minutes and is renewed as Volty works.

    3. 03

      Your admin approves Volty's access

      A one-time approval inside Volty, before the first lookup.

    4. 04

      Choose each tool's switch

      On, Check with staff, or Off. The order note tool begins Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up order by numberReads
    • Read packages and trackingReads
    • Read inventory per warehouseReads
    • Write order noteChanges

    Reading tools can be turned on straight away. Anything that changes Sellercloud starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Volty need a Sellercloud login of its own?

    Yes. Sellercloud's REST API signs in with a user's username and password and returns a bearer token, and Sellercloud recommends a separate user for each integration. Your admin creates that user with only the permissions agreed for Volty, so you can see its activity apart from your staff and remove it at any time.

    Can Volty tell a buyer about each box when an order ships in several packages?

    Yes, when package data is part of what you agree to share. Volty reads each package on the Sellercloud order with its carrier and tracking number, so a buyer who got one box hears where the other one is instead of a single order status.

    Will Volty promise stock from a warehouse that cannot ship in time?

    Volty reads quantities warehouse by warehouse and says which building holds what, as in the Columbus and Reno example. It does not reserve stock or change a quantity in Sellercloud. A rep still decides how to split a large order.

    How much does it cost to connect Sellercloud with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026