Integration

    UISP (Ubiquiti UCRM) and Volty

    WISP subscribers ask what they owe or whether their tower is down, and Volty answers from the UISP CRM client record and the site's status.

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    Updated

    A bill question

    Ashley wants this month's amount and due date.

    AD

    Ashley Dawson

    WhatsApp · Subscriber

    Hi, how much do I owe and when is it due?
    Called UISPClient 4410 · Balance $59.99 · Due Nov 10
    VoltyHi Ashley, your balance is $59.99 for November and it is due on November 10. Your October invoice is paid.

    UISP client

    Ashley Dawson

    Active
    Service
    Wireless 100 · $59.99/mo
    Site
    Ridgeview tower
    Balance
    $59.99 · due Nov 10
    Matched by
    Verified phone number

    UISP CRM client, matched by phone

    What Volty does with UISP (Ubiquiti UCRM)

    UISP is Ubiquiti's ISP management suite, joining network management with a CRM for clients and billing. Volty reads the CRM with an app key and site status with a Network token. A subscriber asks what is due and gets the balance and date, someone offline on Oak Street hears the site is down, and your support lead asks Volty how many clients sit on a tower.

    • Balance and due date

      Read from the UISP CRM client record.

    • Is the tower down

      The serving site's status is checked before Volty replies.

    • Read keys by default

      The CRM app key is created as read unless writes are agreed.

    • Outage counts for staff

      Support asks how many clients a site serves and who wrote in.

    Three technicians in safety vests on a roof fitting a satellite dish while three residents watch from the porch and a ladder below.
    Site status read before Volty replies to an outage report.

    Which clients are affected

    Jamal checks the Ridgeview tower after a morning outage.

    Jamal Pierce

    Volty · Team chat

    C

    Colleague

    Is the Ridgeview tower back up, and how many clients are on it?

    Called UISPRidgeview tower · Online since 9:42 am · 138 clients

    VoltyAPP

    Ridgeview tower has been back online since 9:42 am. It serves 138 clients, and 6 of them messaged us during the outage.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Payment reminders

    1. When

      Three days before due

      Volty's schedule

    2. Step 1

      Invoices coming due

      From the UISP CRM

    3. Step 2

      A reminder per client

      On your approved template

    4. Step 3

      Payment questions

      Billing takes disputes

    A young woman in a sweater at a table by the window, hand at her chin, reading a printed bill beside an open laptop and two coffee cups.
    Balances and due dates answered from the client record.

    How Volty connects to UISP (Ubiquiti UCRM)

    UISP splits access between its CRM and its Network side, each with its own key. Our team builds Volty's connection with both and your admin approves it before subscribers are answered.

    1. 01

      Create a CRM app key

      In UISP CRM, open System, Security, App keys and add a key. Set the type to read unless writes are agreed.

    2. 02

      Create a Network token

      On the Network side, for site status. Since UISP 2.4.220 the two keys are separate.

    3. 03

      Agree the reads

      Clients, services, invoices and site status, plus whether tickets are created.

    4. 04

      Approve and switch

      Your admin approves the connection. Ticket creation starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match client by phoneReads
    • Read balance and invoicesReads
    • Check serving siteReads
    • Open CRM ticketChanges

    Reading tools can be turned on straight away. Anything that changes UISP (Ubiquiti UCRM) starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which UISP key does Volty need, CRM or Network?

    Usually both. Since UISP 2.4.220 the CRM and Network sides use separate keys. The CRM app key is created under CRM, System, Security, App keys, with its type set to read unless writes are agreed. Site status comes from a Network API token.

    Can Volty tell subscribers there is an outage?

    Yes. When a subscriber says they are offline, Volty checks the site that serves them. If the site is down, it says so and gives the time it went offline, so your support line is not flooded with the same question.

    Can Volty suspend or unsuspend a service?

    Only if you agree to that tool, and it would start Off. Most ISPs keep suspension rules in UISP's own billing settings and use Volty to answer balance questions and remind subscribers before a due date.

    How much does it cost to connect UISP (Ubiquiti UCRM) with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026