Integration

    Sonar and Volty

    Fiber and wireless subscribers ask why a bill went up or report evening dropouts, and Volty reads their Sonar account before proposing a truck roll.

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    A slow connection

    Gloria's connection drops every evening.

    GR

    Gloria Ramirez

    WhatsApp · Subscriber

    Our internet keeps dropping every evening for the past three days.
    Called SonarAccount 21877 · Fiber 300 · Active · No open jobs
    VoltySorry about that, Gloria. Your Fiber 300 account is active with no open jobs, so I've asked our team to book a technician. Thursday afternoon is the next open slot.

    Waiting for approval

    Sonar job: service call for account 21877, Thu Nov 5, 1 to 5 pm

    ApproveEditDecline

    Sonar account

    Account 21877

    Active
    Subscriber
    Gloria Ramirez
    Plan
    Fiber 300 · $65/mo
    Balance
    $0.00
    Open jobs
    None

    Sonar account 21877 via GraphQL

    What Volty does with Sonar

    Sonar is a billing and operational support system for internet service providers. Volty queries Sonar's GraphQL API with a personal access token from a user you create for it. A subscriber reporting evening dropouts gets their account checked and a technician job proposed for dispatch, and someone surprised by an $85 bill sees the plan, router rental and late fee itemized.

    • Bill lines itemized

      Volty reads the invoice lines and explains each charge.

    • Dropouts triaged

      The account and its open jobs are checked before a visit is proposed.

    • A role made for Volty

      The token belongs to a user whose role you limit.

    • Truck rolls confirmed by dispatch

      Job creation starts Off and usually runs on review.

    Five technicians in hard hats outside a house, two on a ladder mounting an antenna under the eaves, two coiling cable and one leaning on a utility truck.
    Technician visits proposed for the team to schedule.

    A higher bill

    Thomas expected $70 and got $85.

    TR

    Thomas Reilly

    Web chat · Subscriber

    Why is my bill $85 this month? It's usually $70.
    Called SonarInvoice Nov 1 · Internet 500 $70 · Router rental $10 · Late fee $5
    VoltyHi Thomas, this month's $85 is your $70 Internet 500 plan, a $10 router rental added on October 12, and a $5 late fee from last month's payment.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Install day reminders

    1. When

      The evening before

      Volty starts the run

    2. Step 1

      Install jobs for tomorrow

      Scheduled in Sonar

    3. Step 2

      Reminder with the window

      An approved template

    4. Step 3

      Reschedule requests

      Dispatch confirms the new time

    An older man in glasses and a worn sweater holding a mug and reading a printed statement at a table, a laptop open in the foreground.
    Bill questions answered from the subscriber's account.

    How Volty connects to Sonar

    Sonar's API is GraphQL, authenticated with personal access tokens. Our team builds Volty's connection with a token from a user set up just for it, and your admin approves it before subscribers are answered.

    1. 01

      Create a role and a user

      Sonar recommends a dedicated user with a narrow role, so a leaked token exposes little.

    2. 02

      Generate the token

      Signed in as that user, open the avatar menu, then Personal Access Tokens, and create one named Volty.

    3. 03

      Agree the reads

      Accounts, invoices, services and jobs, and whether job creation is allowed.

    4. 04

      Approve and switch

      Your admin approves the connection and sets job creation to Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match subscriberReads
    • Read invoice linesReads
    • Read services and open jobsReads
    • Create service jobChanges

    Reading tools can be turned on straight away. Anything that changes Sonar starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    What kind of Sonar access does Volty need?

    A personal access token for Sonar's GraphQL API. Sonar recommends creating a dedicated user with a narrow role first, then signing in as that user and generating the token from the avatar menu under Personal Access Tokens. Name it Volty so it is easy to revoke.

    Can Volty schedule a technician directly?

    Volty can propose a job with the account, the issue and the window the subscriber prefers. Creating the job in Sonar is a change, so it starts Off and is usually run with Check with staff so dispatch confirms the time.

    Will Volty explain fees on an invoice?

    Yes. Volty reads the invoice lines on the subscriber's account, such as the plan, equipment rental and any late fee, and explains the total in plain terms. Disputes and credits go to your billing team.

    How much does it cost to connect Sonar with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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