Integration

    Web chat and Volty

    A chat panel on your own website, answered by Volty from your pages and files, with your team able to step in and the conversation able to carry on in WhatsApp or email.

    Talk to VoltyFree trial

    Updated

    A renovation question on the website

    Volty answers from the studio's own pages, then moves the visitor to WhatsApp for the consultation.

    M

    Megan

    Web chat · Website visitor

    Hi, roughly how much is a kitchen renovation for a two-bedroom apartment?
    Searched your websiteKitchens page · Apartment packages from $22,500
    VoltyHi Megan! Our apartment kitchen packages start from $22,500, including cabinets, countertop and installation. The final price depends on layout and materials, which a designer confirms at a free consultation.
    Can I book that consultation?
    VoltyOf course. Shall we continue on WhatsApp? A designer will message you there to pick a time, and you can send photos of your kitchen.

    Web chat visitor

    Megan

    Continues on WhatsApp
    Page
    Kitchens
    Asked about
    Two-bedroom apartment kitchen
    Next step
    Free consultation
    Inbox
    Website

    Shown to staff beside the chat

    What Volty does with Web chat

    Web chat is a chat panel on your own website, opened from a launcher on every page. Volty answers visitors there from your site, your files and your instructions, and a colleague can step into the same conversation at any time. When a visitor wants to carry on later, Volty offers the channels you picked, WhatsApp or email, so the conversation continues there.

    • Answers from your site

      Prices, services and policies, read from the pages you publish.

    • Only a name to start

      Visitors type a name and start chatting, with no form to fill in.

    • Staff step in

      A colleague can join the chat from the inbox whenever they want.

    • Carries on elsewhere

      Volty offers WhatsApp or email, whichever channels you allow.

    A designer holding a tile sample up to mood boards in an interior design studio, with tiles and fabric swatches on a long work table.
    One inbox for the website, WhatsApp and Instagram.

    A designer steps in

    The question needs a person, so Volty says so and a colleague joins the chat.

    WV

    Website visitor

    Web chat · Website visitor

    Can you match the terrazzo in my living room to a new bathroom?
    VoltyThat depends on the exact terrazzo, so I've asked one of our designers to join. They'll be with you in a moment.
    FarahHi, Farah here. Could you send a photo of the floor in daylight? We carry three terrazzo suppliers and can usually get close.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Website visitor to consultation

    1. When

      A visitor opens the chat

      On any page

    2. Step 1

      Volty answers

      From your pages and files

    3. Step 2

      Moves to WhatsApp

      When the visitor agrees

    4. Step 3

      The team picks it up

      In the same inbox

    A woman at home browsing an interior design studio's website on a laptop.
    Visitors get an answer on the page they are reading.

    How Volty connects to Web chat

    An admin creates a web chat channel on the Channels page and adds the snippet it gives to the website.

    1. 01

      Create the channel

      On the Channels page in Volty.

    2. 02

      Add the snippet

      Once, to every page of your site.

    3. 03

      Pick the handoff channels

      WhatsApp, email, or both.

    4. 04

      Choose how Volty replies

      Off, drafts for staff, or live.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search your websiteReads
    • Search synced filesReads
    • Reply in the chatChanges
    • Offer WhatsApp or emailChanges

    Reading tools can be turned on straight away. Anything that changes Web chat starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    What does a visitor need to start a web chat?

    Only a name. The visitor types a name and starts chatting, with no form to fill in. When they want to carry on later, Volty offers WhatsApp or email, whichever channels the admin allowed.

    Can my team reply in the web chat?

    Yes. Web chat conversations land in a Volty inbox like WhatsApp ones, and a colleague can step into any of them. An admin chooses whether Volty replies live, saves drafts for staff, or stays off.

    How much does it cost to connect web chat with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026