Integration

    Stripe and Volty

    Volty answers billing questions from the customer's Stripe subscription, invoices and payments, and creates payment links and refunds when you allow it.

    Talk to VoltyFree trial

    Updated

    Why was I charged

    Volty reads the customer's subscription before it explains the charge.

    NH

    Nina Harper

    Web chat · Customer

    Why was I charged $588 today? I thought we were on the monthly plan.
    Looked up StripeHarper Design Co · Annual plan · Renewed 1 Nov · $588.00
    VoltyHi Nina, your workspace moved to the annual plan on 1 November last year, so today's $588.00 is the yearly renewal. If you'd rather go back to monthly, I can ask our billing team to switch you and refund the difference.

    Stripe customer

    Harper Design Co

    Annual plan
    Last payment
    $588.00 · 1 Nov
    Card
    Visa ending 4417
    Next renewal
    1 Nov 2027
    Matched by
    Verified email

    Read from Stripe during the conversation

    What Volty does with Stripe

    Stripe takes the online payments, subscriptions and invoices for many software and online businesses. Volty connects to Stripe with one sign-in. It can find the verified customer and read their subscription, invoices and payments, so a billing question is answered from the account. When you allow it, Volty can create a payment link or a refund for a colleague to approve.

    • Billing answers

      Plan, renewal date and last invoice for the verified customer.

    • Declined cards

      Volty says which invoice failed and sends a new payment link.

    • Questions from finance

      Staff ask Volty about a customer's payments in the team chat in Volty.

    • Money moves with approval

      Refunds and payment links start Off and can wait for a colleague.

    A finance lead smiling at his desk by a tall window, with a monitor, calculators and stacks of paperwork.
    Subscriptions and invoices read before Volty replies.

    A declined card

    Volty finds the failed invoice and proposes a new payment link.

    LG

    Lydia Grant

    WhatsApp · Customer

    My card was declined. How do I pay this month's invoice?
    Looked up StripeINV-2026-1043 · $49.00 · Payment failed 30 Oct

    Waiting for approval

    New Stripe payment link: INV-2026-1043, $49.00

    ApproveEditDecline
    VoltyHi Lydia, the payment for invoice INV-2026-1043 ($49.00) failed on 30 October. Here is a secure link to pay it with another card.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Failed payment follow-up

    1. When

      Every morning

      A scheduled automation

    2. Step 1

      Finds failed payments

      From Stripe

    3. Step 2

      Sends a reminder

      An approved template

    4. Step 3

      Answers the replies

      And sends a new payment link

    A customer paying online on a laptop at home.
    A new payment link when a card is declined.

    How Volty connects to Stripe

    An admin signs in to Stripe from the Sources page and picks the tools Volty may use.

    1. 01

      Sign in to Stripe

      With the account Volty should read.

    2. 02

      Turn on the reads

      Customers, subscriptions, invoices and payments.

    3. 03

      Choose the writes

      Payment links and refunds start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find customerReads
    • Read subscriptionReads
    • List invoices and paymentsReads
    • Create payment linkChanges
    • Refund a paymentChanges

    Reading tools can be turned on straight away. Anything that changes Stripe starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Stripe?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    What can Volty see in Stripe?

    What the account that connected it can see. In a customer conversation Volty looks up only the customer the conversation has verified.

    How much does it cost to connect Stripe with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026