Integration

    SiteGiant and Volty

    Volty answers order, tracking and stock questions from SiteGiant on WhatsApp and Instagram.

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    Updated

    A tracking question

    A customer asks about a parcel. Volty reads the order from SiteGiant.

    TM

    Tan Mei Yee

    WhatsApp · Customer

    Hi, my order from last week not here yet. Can check?
    Called SiteGiant#SG10482 · Shipped Oct 30 · J&T 630012887451
    VoltyHi Mei Yee, order #SG10482 shipped on October 30 with J&T, tracking number 630012887451. It is out for delivery in Subang Jaya today.

    SiteGiant order

    #SG10482

    Shipped
    Channel
    Webstore
    Items
    2 · RM 148.00
    Courier
    J&T Express
    Matched by
    Verified phone number

    Read from SiteGiant during the conversation

    What Volty does with SiteGiant

    SiteGiant is the e-commerce platform many Malaysian sellers use to run their webstore and their Shopee, Lazada and TikTok Shop orders and stock in one place. Volty reads SiteGiant through its API, with what Volty reads and writes chosen by your admin. Volty answers order and tracking questions from the order itself and checks stock before it promises anything.

    • Where is my parcel

      Volty reads the order status and the tracking number.

    • Stock across channels

      One stock count, read from SiteGiant, whichever marketplace the customer bought on.

    • Only their own orders

      A lookup is bound to the verified customer in the conversation.

    • Changes wait for approval

      Any write starts Off, and once on it can wait for a colleague.

    Staff in an online seller's stockroom office pick products from metal shelves and pack cartons, one taping a box in the foreground, while others work at computers.
    Orders and stock from every marketplace, read from SiteGiant.

    Stock before an order

    A customer asks about a color that sells out. Volty checks first.

    NZ

    Nadia Zulkifli

    Instagram · Customer

    Ada lagi tudung satin warna dusty pink?
    Called SiteGiantSatin tudung · Dusty pink · 14 in stock
    VoltyAda! Tudung satin dusty pink masih ada 14 helai, RM 39.00 sehelai. Nak saya hantar link untuk order?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Tracking numbers to customers

    1. When

      Every afternoon

      A scheduled automation

    2. Step 1

      Finds orders shipped today

      From SiteGiant

    3. Step 2

      Sends the tracking number

      An approved template

    4. Step 3

      Answers the replies

      And brings in the team

    A courier in a helmet hands a cardboard parcel to a smiling woman at the metal gate of her row house.
    Tracking numbers sent before the customer has to ask.

    How Volty connects to SiteGiant

    If your SiteGiant account can issue an API key, an admin pastes it into Volty's key card, asks Volty in chat to connect SiteGiant, and approves the lookups once. If SiteGiant gives API access only to its partners, request this connection from Volty's chat or at team@voltade.com.

    1. 01

      Choose what Volty reads and writes

      Orders, tracking and stock, as your SiteGiant plan allows.

    2. 02

      Approve the connection

      An admin approves it once in Volty.

    3. 03

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find orderReads
    • Read trackingReads
    • Read stockReads
    • Add order noteChanges

    Reading tools can be turned on straight away. Anything that changes SiteGiant starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to SiteGiant?

    Through SiteGiant's API. If your account can issue an API key, an admin pastes it into Volty's key card and asks Volty in chat to connect it, then approves the lookups once. If SiteGiant gives API access only to its partners, request this connection from Volty's chat or at team@voltade.com.

    Can Volty change records in SiteGiant?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect SiteGiant with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026