Integration

    Shopee and Volty

    When buyers message your WhatsApp or Instagram about a Shopee order, Volty answers from your Shopee shop.

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    Updated

    Has my order shipped

    A buyer asks on WhatsApp, and Volty checks the order in Shopee.

    SA

    Siti Aminah

    WhatsApp · Customer

    Hi, I ordered 2 phone stands from your Shopee shop on Tuesday. Order 251028KX8F2Q. Not shipped yet?
    Checked Shopee251028KX8F2Q · Ready to ship · Pickup Mon, Nov 3
    VoltyHi Siti, thanks for your order. It is packed, and the courier collects it on Monday. The tracking number will show in the Shopee app once it's picked up.

    Shopee order

    251028KX8F2Q

    Ready to ship
    Buyer
    Siti Aminah
    Items
    Phone stand × 2
    Total
    S$18.80
    Pickup
    Mon, Nov 3

    What Volty reads is chosen when Shopee is connected

    What Volty does with Shopee

    Shopee is one of Southeast Asia's largest online marketplaces. Volty reaches Shopee through a connection you request, because Shopee's Open Platform gives API access only to registered partner apps. When a buyer messages your WhatsApp or Instagram about a Shopee order, Volty can check the order and answer from it.

    • Order status on WhatsApp

      Buyers who message you directly get their Shopee order status.

    • Listings and stock

      Price and stock answered from your Shopee listings.

    • Problems to you

      A missing item or a damaged parcel comes to you with the order attached.

    • Changes start Off

      Anything that changes an order stays Off until an admin switches it on.

    A family of four folding clothes and taping up parcels at a dining table in a living room full of boxes.
    Order status read from your Shopee shop.

    Is it still in stock

    A buyer asks on Instagram about a listing.

    H

    hdbhomelife

    Instagram · Customer

    Is the white desk organizer still available? The listing says 2 left
    Checked ShopeeDesk organizer · White · 2 in stock
    VoltyYes, 2 are left in white. You can order it from our Shopee shop.

    Desk Organizer

    White · 2 left

    S$14.90

    As an automation

    Order data comes from your Shopee connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Order question to answer

    1. When

      A buyer messages you

      About a Shopee order

    2. Step 1

      Volty checks the order

      From your Shopee connection

    3. Step 2

      Answers with the status

      And what happens next

    4. Step 3

      Brings you in

      When a parcel is damaged or missing

    A woman taking a small parcel from a courier in a helmet in an apartment building's elevator lobby.
    Buyers who message you directly get the same answer.

    How Volty connects to Shopee

    Request this connection from Volty's chat or at team@voltade.com. Shopee's Open Platform gives API access only to registered partner apps, so Voltade applies for access with you. Once it is in place, an admin approves the connection once before Volty uses it.

    1. 01

      Request access

      From Volty's chat or at team@voltade.com.

    2. 02

      Choose what Volty reads and writes

      Orders and listings, as your Shopee shop allows.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    4. 04

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find orderReads
    • Read shipping statusReads
    • Read listing and stockReads

    Reading tools can be turned on straight away. Anything that changes Shopee starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to Shopee?

    Request this connection from Volty's chat or at team@voltade.com. Shopee's Open Platform gives API access only to registered partner apps, so Voltade applies for access with you. Once access is in place, an admin approves the connection once and chooses what Volty reads and writes.

    Does Volty reply inside the Shopee app?

    No. Volty answers buyers who message your WhatsApp, Instagram, Messenger, web chat or email, and reads their Shopee order through the connection.

    How much does it cost to connect Shopee with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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