Integration

    ShipHero and Volty

    E-commerce shoppers chase a missing second box and brands check stock across fulfillment centers, answered by Volty from ShipHero orders and inventory.

    Talk to VoltyFree trial

    Updated

    A late-looking order

    Olivia ordered Tuesday and has heard nothing since.

    OB

    Olivia Bennett

    Web chat · Customer

    Ordered on Tuesday and haven't heard anything. Order #3051877
    Called ShipHeroOrder 3051877 · Shipped Oct 30 · USPS Priority · Out for delivery
    VoltyHi Olivia, your order shipped on October 30 with USPS Priority Mail and is out for delivery today.

    ShipHero order

    Order 3051877

    Out for delivery
    Customer
    Olivia Bennett
    Warehouse
    Allentown, PA
    Carrier
    USPS Priority Mail
    Shipped
    Oct 30

    ShipHero order and shipment, live

    What Volty does with ShipHero

    ShipHero is a warehouse management system and outsourced fulfillment service for e-commerce. Volty reads ShipHero through its public GraphQL API, using a third-party developer token your admin issues. A shopper missing the second box of a split order gets its tracking number, and brands ask Volty how many units sit in Allentown and Las Vegas.

    • Split orders explained

      Each box's carrier and tracking number, read from the order's shipments.

    • Units per warehouse

      Available and inbound units per SKU across fulfillment centers.

    • A token for Volty alone

      A third-party developer token, so nobody's ShipHero password is shared.

    • Address fixes reviewed

      Ship-to changes start Off and can wait for a colleague.

    Six warehouse workers in safety vests: a woman taping a large box, a man pushing a pallet jack, a woman stacking boxes on a wrapped pallet and a man by the shelving.
    Stock across warehouses read for the brand that asks.

    Stock for a restock email

    Aaron wants stock numbers before a restock email goes out.

    AF

    Aaron Feldman

    Gmail · Brand partner

    Is the oat milk soap bar back in stock in both warehouses?
    Called ShipHeroSKU OMS-01 · Allentown 940 · Las Vegas 0, 600 inbound
    VoltyHi Aaron, Allentown has 940 oat milk soap bars available. Las Vegas has none on hand, with 600 on an inbound receipt that is still being counted in.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Shipping delay notices

    1. When

      Mid-afternoon

      Volty's daily schedule

    2. Step 1

      Orders past their ship-by date

      Queried in ShipHero

    3. Step 2

      A delay note to the shopper

      On an approved template

    4. Step 3

      Replies handled

      Support joins for refunds

    A woman with a backpack picking up cardboard parcels by the door of house 142, a brown delivery van passing in the street.
    Tracking answered from the shipment record.

    How Volty connects to ShipHero

    ShipHero issues developer tokens from its own dashboard, which keeps your staff logins out of it. Our team builds the Volty connection with that token and your admin approves it in Volty.

    1. 01

      Add a third-party developer

      In ShipHero, open Users in the dashboard and click Add Third-Party Developer to get a bearer and refresh token.

    2. 02

      Agree the queries

      Orders, shipments and inventory by warehouse are the usual reads.

    3. 03

      Mind the credit quota

      ShipHero meters GraphQL queries in credits, so Volty asks for single orders and SKUs only.

    4. 04

      Approve and switch

      Your admin approves the connection and leaves address changes Off or on review.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find order by numberReads
    • Read shipments and trackingReads
    • Read SKU by warehouseReads
    • Change ship-to addressChanges

    Reading tools can be turned on straight away. Anything that changes ShipHero starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Do we have to share a ShipHero password with Volty?

    No. A ShipHero admin opens the Users page in the dashboard and clicks Add Third-Party Developer, which issues a bearer token and refresh token for the integration. Our team uses those for your Volty connection, and your own login stays private.

    Does Volty eat into our ShipHero API quota?

    ShipHero's public GraphQL API charges credits per query from an account quota that refills every second. Volty's lookups are single-order and single-SKU queries made only when someone asks, so they cost little next to a bulk order sync.

    Can brands we fulfill for ask Volty about their stock?

    Yes. A brand's buyer or ops lead can email or message about a SKU, and Volty answers with available units per warehouse plus what is still on an inbound purchase order, limited to that brand's own products.

    How much does it cost to connect ShipHero with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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