Integration

    ShipHawk and Volty

    Online shoppers and trade accounts ask where an order is, and Volty replies with the ShipHawk carrier and tracking number, proposing LTL bookings for staff.

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    Updated

    A parcel on its way

    A home office buyer checks on a standing desk bought last week.

    DB

    Darnell Brooks

    Web chat · Customer

    Hi, I ordered a standing desk last week, order 10582. Has it shipped?
    Called ShipHawkOrder 10582 · Shipped Oct 30 · UPS Ground · Due Nov 3
    VoltyHi Darnell, your standing desk shipped on October 30 with UPS Ground and is due on Tuesday, November 3. Your tracking number is 1Z84A9W70312946651.

    ShipHawk shipment

    Order 10582

    In transit
    Customer
    Darnell Brooks
    Carrier
    UPS Ground
    Shipped
    Oct 30
    Due
    Nov 3

    ShipHawk shipment, read when Darnell asked

    What Volty does with ShipHawk

    ShipHawk is shipping and warehouse fulfillment software that shops rates across many carriers. Volty reads ShipHawk orders, shipments and tracking through a connection our team sets up with your production API key. A buyer whose second box has not arrived gets its tracking number in seconds, and a trade account asking to ship a pallet becomes a booking proposal for your coordinator.

    • Every box tracked

      Split shipments show each package with its own carrier and tracking number.

    • Rates before a promise

      Volty reads the LTL rates your team already shopped before suggesting a date.

    • Sandbox first

      Lookups are tested on ShipHawk's sandbox key before your production key goes in.

    • Pallet bookings proposed

      A freight request lands as a card your coordinator approves or edits.

    Seven warehouse workers in high-visibility vests, two taping a large box on a pallet next to a pallet jack while others stack boxes on shelves.
    Freight quotes taken down in the chat for your team to book.

    A pallet to quote

    A wholesale account needs one pallet in Reno before the weekend.

    PR

    Priya Raman

    Gmail · Customer

    Can you ship our order 10611 as one pallet to Reno by Friday?
    Called ShipHawkOrder 10611 · 1 pallet · 640 lb · LTL rates on file
    VoltyHi Priya, order 10611 fits on one pallet. I've asked our shipping team to book an LTL carrier that delivers to Reno by Friday, and they will confirm shortly.

    Waiting for approval

    ShipHawk: book LTL for order 10611 to Reno, NV, deliver by Fri Nov 6

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Delay follow-ups

    1. When

      3:00 pm daily

      Run on Volty's scheduler

    2. Step 1

      Shipments past their due date

      Listed from ShipHawk tracking

    3. Step 2

      A heads-up to each buyer

      Using your approved delay template

    4. Step 3

      Handles what they write back

      Support steps in for refunds

    An older man in a cap and canvas jacket setting a cardboard box down on a wooden chair by the door of a brick house.
    Customers told where their order is from the shipment record.

    How Volty connects to ShipHawk

    ShipHawk keys come in pairs, sandbox and production, so our team builds Volty's connection against the sandbox and moves to production once you have seen it answer correctly.

    1. 01

      Copy the sandbox key

      From Developer Settings in the ShipHawk web portal, for the first round of tests.

    2. 02

      Agree the lookups

      Orders, shipments, rates and tracking to read, and whether bookings may be proposed.

    3. 03

      Swap in the production key

      The same Developer Settings page holds it. A key from the wrong environment is refused by ShipHawk.

    4. 04

      Approve and set switches

      Your admin approves the connection. The booking tool stays Off until you choose otherwise.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up orderReads
    • Read packages and trackingReads
    • Read shopped ratesReads
    • Propose freight bookingChanges

    Reading tools can be turned on straight away. Anything that changes ShipHawk starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which ShipHawk API key does Volty use?

    ShipHawk gives every account two keys, one for its sandbox and one for production, both under Developer Settings in the web portal. Our team builds and tests the connection against the sandbox, then switches to your production key once the lookups behave as agreed.

    Can Volty quote a freight price to a customer?

    Volty can read the rates your team already shopped in ShipHawk, but it does not promise a price on its own. A pallet request becomes a booking proposal for a shipping coordinator, who picks the carrier and confirms.

    What happens when one order ships in two boxes?

    Each package in ShipHawk carries its own tracking number. When a buyer says only one box arrived, Volty reads the shipment, finds the second parcel and replies with its carrier and tracking, so nobody has to open a ticket for a split order.

    How much does it cost to connect ShipHawk with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026