Integration

    Logiwa and Volty

    A shopper who moved asks to redirect a parcel, and Volty checks the Logiwa shipment order first, proposing the address fix only while it is still unpicked.

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    Updated

    A new address

    Emily moved to Portland and her order has not left yet.

    ES

    Emily Sato

    WhatsApp · Customer

    Hi, I just moved. Can my order 204417 go to 52 Elm St, Apt 3, Portland OR 97214 instead?
    Called LogiwaOrder 204417 · Released · Not yet picked
    VoltyHi Emily, your order hasn't been picked yet, so we can still change the address. I've sent the new one to our team to confirm.

    Waiting for approval

    Logiwa order 204417: ship to 52 Elm St, Apt 3, Portland, OR 97214

    ApproveEditDecline

    Logiwa order

    Order 204417

    Not yet picked
    Customer
    Emily Sato
    Items
    2
    Ship method
    USPS Ground Advantage
    Cutoff
    Today, 2:00 pm

    Logiwa shipment order, unpicked at 11:40 am

    What Volty does with Logiwa

    Logiwa is a cloud warehouse management system for high-volume direct-to-consumer fulfillment and 3PLs. Volty reads Logiwa shipment orders through the Logiwa IO API. A shopper who moved last week asks to redirect a parcel, Volty checks that the shipment order is still unpicked, and the new address goes to your team as a proposal before the wave reaches the floor.

    • Pick, pack, ship

      Volty reads where the shipment order sits in your warehouse flow.

    • Redirect before picking

      An address change is only proposed while the order is still unpicked.

    • Cutoff numbers in chat

      Ops leads ask how many released orders remain before carrier pickup.

    • Within rate limits

      Volty calls Logiwa only when a conversation needs an order.

    About ten warehouse workers in safety vests moving cardboard boxes onto pallets, with two forklifts behind them.
    Address changes proposed before an order is picked.

    Today's backlog

    Rachel checks the pack backlog an hour before the truck.

    Rachel Adeyemi

    Volty · Team chat

    C

    Colleague

    How many orders are still unshipped for today's cutoff?

    Called LogiwaToday · 312 released · 41 not yet packed

    VoltyAPP

    41 of today's 312 released orders are not packed yet. 29 of them are picked and waiting at the pack stations.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Backorder notices

    1. When

      Each morning at 7

      Volty's daily run

    2. Step 1

      Shipment orders on backorder

      With the short SKU

    3. Step 2

      A note to each shopper

      Your approved backorder template

    4. Step 3

      Cancel or wait?

      Volty takes the answer to support

    A woman with a backpack and denim jacket bending to pick up a cardboard box from a wooden porch on a residential street.
    Shipping status read from Logiwa during the conversation.

    How Volty connects to Logiwa

    Logiwa IO exposes a REST API with a sandbox beside production. Our team builds Volty's connection there first, then points it at your live warehouse once you approve it.

    1. 01

      Create an API user

      A Logiwa login Volty uses to request its bearer token. Give it only the access support needs.

    2. 02

      Test on the sandbox

      Logiwa's sandbox address lets us check shipment order lookups without touching live orders.

    3. 03

      Agree the address tool

      Decide whether ship-to changes are proposed, and who approves them.

    4. 04

      Go live and approve

      Switch to production, then your admin approves the connection and sets each tool.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find shipment orderReads
    • Read pick and pack statusReads
    • Read stock for a SKUReads
    • Update ship-to addressChanges

    Reading tools can be turned on straight away. Anything that changes Logiwa starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which Logiwa API does Volty connect to?

    Logiwa IO's REST API, version 3.1, which issues a bearer token from a username and password. Logiwa publishes a sandbox at a separate address, so our team can test lookups there before pointing the connection at your production warehouse.

    Will Volty slow down our warehouse API calls?

    Logiwa caps API calls per second by plan, with a higher limit on Premium. Volty only calls Logiwa when a conversation needs a shipment order, so a busy afternoon of chats stays well below that ceiling.

    Can Volty change an address after picking has started?

    No. Volty reads the shipment order status first. If the order is already picked or packed, it tells the shopper the parcel is on its way and hands the thread to support, since the floor can no longer change it.

    How much does it cost to connect Logiwa with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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