Integration

    BigCommerce and Volty

    Volty answers order and product questions from your BigCommerce store on WhatsApp and Instagram.

    Talk to VoltyFree trial

    Updated

    A late parcel

    Volty reads the order and its tracking number, then brings in the team.

    KR

    Kavitha Raj

    WhatsApp · Customer

    Hi, my order hasn't come yet. It's been 4 days.
    Looked up BigCommerce#2318 · Shipped 29 Oct · Tracking number on file
    VoltyHi Kavitha, sorry for the wait. Order #2318 shipped on 29 October with tracking number 1Z4471820. I've asked our team to check with the courier, and they will update you today.

    BigCommerce order

    #2318

    Shipped
    Items
    Whey isolate 2kg · Chocolate
    Total
    $69.00
    Shipped
    29 Oct
    Matched by
    Verified phone number

    Read from BigCommerce during the conversation

    What Volty does with BigCommerce

    BigCommerce is an online store platform that holds a brand's catalogue, orders and customers. Volty connects to BigCommerce with an API key that an admin enters once on a secure card. It can read the catalogue to answer product questions and read a verified customer's orders to answer delivery questions.

    • Order status

      The verified customer's orders and shipping status.

    • Product answers

      Flavours, sizes and stock from the catalogue.

    • Reorders

      Volty finds the last order and sends the product link.

    • Changes start Off

      Anything that changes an order can wait for a colleague.

    A man in a denim jacket sliding a box onto a stockroom shelf beside bins of stock, with an open loading door behind him.
    Catalogue and stock read before Volty replies.

    A sugar-free option

    A shopper asks about a variant, and Volty reads the catalogue.

    MR

    marcus.runs

    Instagram · Customer

    Does the electrolyte mix come in a sugar-free version?
    Looked up BigCommerceElectrolyte mix · 3 variants · Zero sugar in stock
    VoltyYes, the zero sugar Lemon Lime is in stock.

    Electrolyte Mix · Zero Sugar

    Lemon Lime · 30 sachets

    $32.00

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Reorder reminder

    1. When

      Every Monday

      A scheduled automation

    2. Step 1

      Finds 2kg orders from 6 weeks ago

      From BigCommerce

    3. Step 2

      Sends a reorder reminder

      An approved template, to opted-in customers

    4. Step 3

      Answers the replies

      And sends the product link

    A woman cutting open a delivery box of supplement bottles in her kitchen.
    Delivery and reorder questions handled on WhatsApp.

    How Volty connects to BigCommerce

    An admin asks Volty to connect BigCommerce in the team chat, then enters the API key once on a secure card. The key never appears in the conversation.

    1. 01

      Ask Volty to connect BigCommerce

      In the team chat in Volty.

    2. 02

      Enter the API key

      On the secure card, not in the chat.

    3. 03

      Turn on the reads

      Orders, products and customers.

    4. 04

      Leave changes Off

      Or turn one on, with approval.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find orderReads
    • Search productsReads
    • Read customerReads
    • Update orderChanges

    Reading tools can be turned on straight away. Anything that changes BigCommerce starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to BigCommerce?

    An admin asks Volty to connect BigCommerce in the team chat in Volty and enters the BigCommerce API key once on a secure card, so the key never appears in the conversation. The admin then picks which tools Volty may use.

    Can Volty change records in BigCommerce?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect BigCommerce with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026