Integration

    Ritten and Volty

    Behavioral health and addiction treatment centers on Ritten answer outpatient clients about group times and rooms, and counselors approve any individual session that moves.

    Talk to VoltyFree trial

    Updated

    Moving an individual session

    Tamika picked up a Wednesday shift. Volty finds Mark's 4pm and holds the change for him.

    TF

    Tamika Ford

    WhatsApp · Client

    I got scheduled at work Wednesday morning. Can my session with Mark move? Group is still fine.
    Checked RittenTamika F. · Individual Wed Nov 4, 10am with Mark Daniels · free Wed 4pm, Thu 9am
    VoltyHi Tamika, Mark has Wednesday at 4pm or Thursday at 9am. Which works for you?
    Wednesday 4pm

    Waiting for approval

    Ritten: move Tamika F.'s individual session from Wed Nov 4, 10am to Wed Nov 4, 4pm with Mark Daniels

    ApproveEditDecline

    Google Calendar

    Mark Daniels, LCSW

    Wed 4

    Thu 5

    9a10a11a12p1p2p3p4p
    Individual · Tamika F.IOP groupProposed · Tamika F.
    IOP group

    What Volty does with Ritten

    Ritten is an EHR for behavioral health and addiction treatment centers. Clients in an outpatient program juggle work shifts, group sessions and individual counseling. Volty reads a client's own calendar events and the group schedule from Ritten, answers when group starts and which room, and proposes a new time for an individual session that a counselor approves. Anything about how a client is doing goes to a counselor, never to Volty.

    • Only the client's own sessions

      Volty answers about a calendar only to the verified client.

    • Group, day and room

      Family group and IOP times come from Ritten's calendar.

    • Personal matters to a counselor

      When a client starts sharing health details, Volty says it cannot discuss them and offers to book time or bring in staff.

    • Moves need a counselor

      A new session time waits for staff approval.

    Two parents with young sons and two other adults waiting in armchairs around a coffee table with potted plants.
    Family group, Saturday at 10 in Room B.

    What time is family group

    A partner checks when family group meets this week.

    WV

    Website visitor

    Web chat · Website visitor

    When is the family group this week? My partner said I'm welcome to come.
    Checked RittenFamily group · Sat Nov 7, 10am to 11:30am · Room B
    VoltyFamily group is this Saturday, November 7, from 10 to 11:30am in Room B. Please check in at the front desk when you arrive.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Evening session reminder

    1. When

      6pm daily

      Automation

    2. Step 1

      Tomorrow's calendar events

      Per client

    3. Step 2

      Reminder

      Approved template

    4. Step 3

      Replies handled

      Or passed to the counselor

    A bearded man in a gray sweater reading his phone at a kitchen table scattered with children's toys.
    Marcus gets the 6pm reminder for his 4pm session.

    How Volty connects to Ritten

    Ritten publishes an external API for integrating partners. The integrator receives a client ID and secret, exchanges them for an OAuth access token, and names your clinic in an X-Ritten-Tenant header on every call. Volty's connection is scoped to clients, contacts and calendar events, tested first in Ritten's beta environment.

    1. 01

      Integrator credentials from Ritten

      A client ID and secret for this connection, tied to your clinic's tenant.

    2. 02

      Choose the calendar data

      Clients, calendar events and group schedules. Clinical records stay out.

    3. 03

      Approve in Volty

      Our team builds the custom connection; your admin approves it.

    4. 04

      Session moves

      Start Off; most centers use Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Verify a Ritten clientReads
    • A client's calendar eventsReads
    • Group schedule and roomReads
    • Propose a new session timeChanges

    Reading tools can be turned on straight away. Anything that changes Ritten starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to Ritten?

    Through Ritten's external API for integrating partners. Ritten issues a client ID and secret, Volty exchanges them for an OAuth token, and every call names your clinic in an X-Ritten-Tenant header. Our team builds this as a custom connection, and your admin approves it once in Volty.

    What does Volty read from Ritten?

    A client's own calendar events and the group schedule, which is what it needs to say when and where. Encounters, notes and forms stay in Ritten and outside the connection. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    Can a partner or family member ask about a client's sessions?

    Only for groups your center makes public, such as family group times. Volty answers about an individual client's sessions only to that verified client, and does not confirm to anyone else that the person is in treatment.

    How much does it cost to connect Ritten with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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