Integration

    Kipu Health and Volty

    Addiction treatment and behavioral health facilities on Kipu Health answer late-night program questions on web chat and book admissions callbacks and tours, without ever confirming who is in care.

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    Updated

    A late-night callback

    Lisa writes before midnight. Volty books Brandon from admissions for 8am and asks only for a name and number.

    WV

    Website visitor

    Web chat · Website visitor

    Hi, I'd like to talk to someone about getting started. Can someone call me tomorrow?
    Checked KipuAdmissions · Tue Nov 3 · free 8am, 9:30am, 11am
    VoltyThank you for reaching out. Our admissions team can call you tomorrow at 8am, 9:30am or 11am. Which works, and what first name and number should they use? If anyone is in danger right now, please call 911.
    8am please. 615-555-0177. I'm Lisa.
    VoltyBooked: Brandon from admissions will call you at 8am tomorrow on 615-555-0177, Lisa.

    Google Calendar

    Admissions · Brandon Hayes

    Tue 3

    Wed 4

    9a10a11a12p1p2p3p4p
    Callback · LisaTour
    CallbackTour

    What Volty does with Kipu Health

    Kipu Health is an EMR for addiction treatment and behavioral health facilities. Volty works only with the admissions calendar your facility shares from it. People often write at night; Volty answers general questions about the programs you offer, books a callback with admissions or a campus tour, and gives the name of the person who will call. It asks for a first name and phone number and nothing about anyone's situation, never confirms or denies that a person is in your care, and hands anything about health or safety to a person at once.

    • Callbacks booked at 11pm

      Someone who writes late gets a morning time with admissions.

    • Confidential by default

      Volty will not say whether a person is or was a patient.

    • Name and number only

      If a visitor starts describing health details, Volty says it cannot discuss them and offers a call with admissions instead.

    • Bookings are a switch

      Booking callbacks and tours starts Off until admissions turns it on.

    A bright family waiting room where parents and a child sit on sofas, some reading and others drinking coffee.
    A late message gets a morning callback time.

    What programs and which insurers

    Daniel asks what the facility offers and whether it takes his plan. Volty answers from the facility's approved policy and books a tour.

    WV

    Website visitor

    Web chat · Website visitor

    Do you have outpatient programs, and do you take Blue Cross?
    VoltyWe offer residential, partial hospitalization and intensive outpatient programs. We are in network with Blue Cross Blue Shield and most major commercial plans, and admissions checks your specific coverage on the call. Would you like a call or a tour of the campus?
    A tour this Saturday
    Checked KipuAdmissions · Sat Nov 7 · tours at 10am and 1pm
    VoltySaturday, November 7 has tours at 10am and 1pm. Which would you like, and what number should we text a reminder to?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    A late inquiry

    1. When

      Someone writes

      Late in the evening

    2. Step 1

      Answers about programs

      From your approved answers

    3. Step 2

      Callback or tour booked

      On the admissions calendar

    4. Step 3

      Name and time for admissions

      Ready for the morning

    A man in glasses and a sweater frowning at his phone at home, with children's drawings on the wall behind him.
    A father books a Saturday tour of the campus.

    How Volty connects to Kipu Health

    Kipu offers more than 40 APIs to its clients and to developers working with a client, and access requires a Kipu API key. Your facility requests the key from Kipu, and our team scopes the connection to the admissions calendar alone.

    1. 01

      Request a Kipu API key

      Your facility asks Kipu for API access for this connection.

    2. 02

      Keep the scope narrow

      The admissions calendar only. Patient records stay out.

    3. 03

      Approve in Volty

      Our team builds the custom connection and your admin approves it.

    4. 04

      Decide how calls are booked

      Off, Check with staff, or On.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Admissions team openingsReads
    • Campus tour timesReads
    • Book an admissions callbackChanges
    • Book a campus tourChanges

    Reading tools can be turned on straight away. Anything that changes Kipu Health starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Will Volty tell a caller whether someone is a patient?

    No. Volty's instructions for your facility tell it never to confirm or deny that a person is, or was, in your care. It answers general questions about your programs, books a callback or tour, and asks only for a first name and phone number. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    How does Kipu grant access?

    Kipu provides its APIs to clients and to developers working with a client, and access needs a Kipu API key. Your facility requests the key from Kipu, the Volty team scopes the custom connection to the admissions calendar alone, and your admin approves it in Volty.

    What does Volty do with a crisis message?

    It does not try to handle it. Your team names who is alerted, day and night, and any message about safety or health goes to that person at once. The reply Volty sends points to emergency help such as 911 or 988, in words your team approves.

    How much does it cost to connect Kipu Health with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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