Integration

    CentralReach and Volty

    ABA parents text Volty on WhatsApp to check their child's next session and RBT, and reschedules from CentralReach wait for your scheduling coordinator.

    Talk to VoltyFree trial

    Updated

    Moving Thursday's session

    Mateo's family has a school event on Thursday. Volty checks Jasmine's Friday and holds the swap for scheduling.

    MG

    Maria Gonzalez

    WhatsApp · Parent

    Hi, Mateo has a school concert Thursday at 3. Can we move his session that day?
    Checked CentralReachMateo G. · Thu Nov 5, 3-5pm with Jasmine Carter · Jasmine free Fri 3-5pm
    VoltyHi Maria, Jasmine has Friday 3 to 5pm open. Would you like Mateo's Thursday session moved there?
    Yes please, Friday works

    Waiting for approval

    CentralReach session change: Mateo G. from Thu Nov 5, 3pm to Fri Nov 6, 3pm with Jasmine Carter

    ApproveEditDecline

    Google Calendar

    Jasmine Carter, RBT

    Thu 5

    Fri 6

    9a10a11a12p1p2p3p4p
    Session · Liam P.Session · Mateo G.
    Session · Ava R.Proposed · Mateo G.

    What Volty does with CentralReach

    CentralReach is practice management software for ABA therapy and autism care providers. Families of the children you serve rarely log in to anything; they text. Volty takes those texts on WhatsApp, reads the child's scheduled sessions and assigned RBT from CentralReach, and tells the parent when the next session is. A parent who needs to move one gets the therapist's open blocks, and the change waits for your scheduling coordinator before it lands. Anything about a child's progress or therapy goes to your clinical staff.

    • The child's RBT and session block

      Volty answers with the therapist's name and the exact block, such as 3 to 5pm.

    • Reschedules held for the coordinator

      A moved session lands in CentralReach only after a coordinator says yes.

    • Guardian on file, verified

      Volty answers only a phone number that matches a guardian on the client's contact record.

    • Friday preview of next week

      Each family gets the coming week's sessions before the weekend.

    A therapy center waiting room where parents sit with young children on a sofa and in chairs, one reading a picture book to a toddler.
    A parent in the waiting room checks Thursday's time without calling the desk.

    Families with nothing booked

    Dana spots the gaps in next week's roster before the coordinators leave on Friday.

    Clinic team

    Volty · Team chat

    DW

    Dana Whitfield

    Which active clients have no sessions booked next week?

    Read CentralReachWeek of Nov 9 · 42 active clients · 3 with no sessions

    VoltyAPP

    Three: Noah B., Zoe K. and Elijah M. Noah's family asked last week to pause for a vacation. Shall I message the other two families to find times?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Friday session preview

    1. When

      Friday at noon

      Runs on a schedule

    2. Step 1

      Pulls each client's sessions

      Monday to Friday, with the RBT

    3. Step 2

      Texts the guardian

      Using a template Meta approved

    4. Step 3

      Takes swap requests

      Passed to the coordinator

    A young mother reading her phone at the kitchen table while her toddler plays with wooden blocks on the floor behind her.
    The Friday preview lists every block, and a reply starts a swap.

    How Volty connects to CentralReach

    CentralReach offers its API to customers through their CentralReach representative, so the first step is a request from your organization. The API uses OAuth client credentials together with an organization-level CR API key, and CentralReach sets the usage limits for each account.

    1. 01

      Ask your CentralReach rep

      Your organization requests API access for the account, and CentralReach issues the client credentials and CR API key.

    2. 02

      Pick the scheduling records

      Clients, guardian contacts, RBT assignments and scheduled sessions. Session notes, goals and billing stay out of the connection.

    3. 03

      Admin sign-off in Volty

      Our team builds the connection, and a Volty admin approves it before the first lookup.

    4. 04

      Session moves start Off

      Turn the move tool to Check with staff so every reschedule waits for a coordinator.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match a guardian to a clientReads
    • List a client's scheduled sessionsReads
    • Check an RBT's open blocksReads
    • Reschedule an ABA sessionChanges

    Reading tools can be turned on straight away. Anything that changes CentralReach starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    What does Volty read from CentralReach?

    Only what scheduling needs: clients, guardian contacts, RBT assignments and scheduled sessions, which is enough to tell a parent when the next session is and who is running it. Session notes, goal data and claims stay out of the connection. Volty is for scheduling and front-desk questions, not for health records, and does not sign a BAA.

    How does Volty get API access to CentralReach?

    CentralReach provides API access through your CentralReach representative. Your organization requests it, CentralReach issues OAuth client credentials and a CR API key, and the Volty team uses them to build a custom connection in your Volty workspace. A Volty admin approves that connection once before any lookup runs.

    What happens when a parent asks how therapy is going?

    If a parent starts describing their child's behavior or health, Volty says it cannot discuss health details and offers to book time with the BCBA or pass the message to your clinical staff. Moving a session is a separate change tool that starts Off; most providers run it as Check with staff so a coordinator accepts each reschedule.

    How much does it cost to connect CentralReach with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026