Integration

    Order Desk and Volty

    Print-on-demand and drop-ship buyers ask whether their order has reached the printer or shipped, and Volty answers from its Order Desk folder and shipments and proposes address fixes before it ships.

    Talk to VoltyFree trial

    Updated

    A wrong address

    Rachel moved after ordering. Order 88124 is still at the printer, so Volty proposes the new address.

    RK

    Rachel Kim

    Gmail · Customer

    I just ordered a poster (order 88124) but put my old address. Can you change it to 412 Elm St, Apt 3B, Portland OR 97214?
    Checked Order Desk88124 · sent to printer · not yet shipped
    VoltyHi Rachel, order 88124 hasn't shipped yet, so I've asked our team to update the address before it leaves the printer.

    Waiting for approval

    Order Desk 88124: change ship-to to 412 Elm St, Apt 3B, Portland OR 97214

    ApproveEditDecline

    Order Desk order

    88124

    At printer
    Item
    Mount Hood print, 18 x 24
    Supplier
    Printer, Oregon
    Placed
    Today, 9:14am
    Matched by
    Order number and email

    Folder, supplier and address from Order Desk

    What Volty does with Order Desk

    Order Desk is the order management and automation hub e-commerce and print-on-demand sellers route their orders through to suppliers and printers. Our team connects your store to Volty through the Order Desk API with the Store ID and API key from your store settings. Customers ask where their order is and Volty reads its status, supplier and tracking, and an address change is proposed for a colleague to approve before the order goes out.

    • Status across suppliers

      The order's folder shows whether it is new, at the printer or shipped, and which supplier has it.

    • Tracking in the chat

      Shipments on the order carry the carrier and tracking number Volty sends the buyer.

    • Address changes for approval

      With Check with staff on, a new address is written to the order only after a colleague approves it.

    • Only the buyer's own orders

      Volty needs the order number and the buyer's email to match before it shares anything.

    Warehouse workers in safety vests taping cardboard boxes beside pallet jacks.
    Order 88124 is still at the printer, so a new address can go on it.

    Has it shipped

    Omar asks whether 87990 has left. Volty reads the shipment and sends the tracking.

    OH

    omar.haddad

    Instagram · Customer

    Has my mug order shipped? 87990
    Checked Order Desk87990 · shipped 31 Oct · USPS Ground Advantage
    VoltyIt shipped on 31 October with USPS and is due Wednesday.
    Order 87990Shipped
    Ceramic mug, 2Wed 4 Nov

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Shipped notices

    1. When

      Every hour

      Runs every hour

    2. Step 1

      Reads newly shipped orders

      Orders with a new shipment

    3. Step 2

      Emails tracking

      Carrier and tracking number

    4. Step 3

      Answers the replies

      Lost-parcel claims go to support

    A man in a work jacket and gloves picking up a parcel from his porch.
    The USPS tracking number reaches the buyer by email the hour the order ships.

    How Volty connects to Order Desk

    Order Desk's v2 API is REST with JSON. Every request carries two headers, ORDERDESK-STORE-ID and ORDERDESK-API-KEY, both shown when the key is created.

    1. 01

      Create an API key

      In Order Desk, open Store Settings and the API tab, then create a key. Order Desk shows the key and your Store ID.

    2. 02

      Agree what Volty may touch

      Reading orders and shipments, and whether address updates are allowed.

    3. 03

      Approve the connection

      Our team builds it and an admin approves it once in Volty.

    4. 04

      Switch address updates

      Updating an order starts Off. Check with staff is the usual setting.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Get an orderReads
    • Read an order's shipmentsReads
    • Update the shipping addressChanges

    Reading tools can be turned on straight away. Anything that changes Order Desk starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Where do we find the Order Desk credentials Volty needs?

    In Order Desk, go to Store Settings and open the API tab to create an API key. Order Desk then shows the key and your Store ID, which every API request sends as headers. You share both with our team for the custom connection, and an admin approves it once in Volty.

    Can Volty change the address on an order that has not shipped?

    Yes, if you switch the address tool on. The Order Desk API can update an order,. On Check with staff, a colleague approves each new address first, so the order can be corrected before your supplier prints or packs it.

    Will Volty know which printer or supplier has the order?

    Yes. Volty reads the order's folder and details in Order Desk, so it can say whether an order is new, at the printer or shipped. When a shipment is added, it reads the carrier and tracking number and can email them to the buyer.

    How much does it cost to connect Order Desk with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026