Integration

    Fulfil.io and Volty

    D2C shoppers ask why half an order arrived or where a return stands, and Volty answers from the Fulfil sales order and its shipments, drafting returns for your support team to approve.

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    Updated

    Half an order arrived

    Chris received the hoodie but not the joggers. Volty reads both shipments on SO48213.

    CN

    chris.nakamura

    Instagram · Customer

    Got my hoodie but not the joggers? Order #48213
    Checked FulfilSO48213 · 2 shipments · hoodie delivered · joggers in transit
    VoltyYour order shipped in two boxes, Chris. The joggers are on their way and due Thursday.
    Order SO48213Part delivered
    Joggers, black, MThu 5 Nov

    Fulfil sales order

    SO48213

    Part delivered
    Shipment 1
    Hoodie · delivered 2 Nov
    Shipment 2
    Joggers · in transit
    Carrier
    UPS Ground
    Matched by
    Order number and email

    Sales order and shipments read from your Fulfil instance

    What Volty does with Fulfil.io

    Fulfil.io is the ERP e-commerce and D2C brands run their orders, inventory, warehouse and accounting on. Our team connects Fulfil to Volty with a personal access token or an OAuth app on your Fulfil instance, scoped to the models you agree. Customers ask where their order is on Instagram, email or your web chat, and Volty answers from the sales order and its shipments, and starts a return for a colleague to approve.

    • Where is my order

      Each sales order is read with its shipments, carriers and tracking numbers.

    • Split shipments explained

      When an order leaves in more than one box, Volty says which lines shipped and which are still to come.

    • Returns for approval

      A return is drafted against the sales order and waits for a support agent to approve it.

    • Ops asks Volty

      The ops lead asks in team chat which orders are three or more days without a shipment.

    Warehouse workers in safety vests packing cardboard boxes on wooden pallets.
    Orders past three days without a shipment, listed for the ops lead.

    Late to ship

    Rosa wants the orders that are stuck before standup. Volty finds five waiting on two SKUs.

    Ops team

    Volty · Team chat

    R

    Rosa

    Any orders past 3 days without a shipment?

    Checked Fulfil5 orders · waiting on stock of 2 SKUs

    VoltyAPP

    Five orders are past 3 days. All are waiting on the canvas tote in olive or the crew sock 3-pack, which are due in Friday.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Delay notices

    1. When

      Every morning

      Runs at 8am

    2. Step 1

      Reads orders waiting on stock

      Sales orders waiting on stock

    3. Step 2

      Tells each customer

      With the new ship date

    4. Step 3

      Answers the replies

      And passes refund requests to support

    A gray-haired man in work gloves picking up a parcel from his porch steps.
    A two-box order explained to the customer from its shipments.

    How Volty connects to Fulfil.io

    Fulfil includes API access on every plan. Private integrations use a personal access token and public apps use OAuth 2.0, both with scoped permissions. Our team builds Volty's custom connection as a private integration.

    1. 01

      Generate a personal access token

      A Fulfil user with the right permissions creates one for Volty.

    2. 02

      Scope the models

      Sales orders, shipments, products and stock, plus returns if you want drafts.

    3. 03

      Approve the connection

      A Volty admin approves it once.

    4. 04

      Set Draft a return

      It starts Off. Check with staff is the common choice.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find a customerReads
    • Read a sales order with shipmentsReads
    • Read product stockReads
    • Draft a returnChanges

    Reading tools can be turned on straight away. Anything that changes Fulfil.io starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Is API access a paid extra on Fulfil?

    Fulfil says API access is included on every plan. For Volty, our team builds a private integration that uses a personal access token with scoped permissions, rather than a public OAuth app. An admin approves the connection once in Volty before Volty makes any call to your Fulfil instance.

    Can Volty explain a split shipment to a customer?

    Yes. Volty reads the sales order together with its shipments, so it can say which items left in which box, the carrier, and when the rest is due. Customers on Instagram, email or web chat get the same answer your ops team would read in Fulfil.

    Can Fulfil events trigger messages from Volty?

    Fulfil sends webhooks for events such as an order created or a shipment shipped. Volty's scheduled automations can also read sales orders waiting on stock each morning and send customers an approved WhatsApp template with the new date. Which of these you use is agreed during setup.

    How much does it cost to connect Fulfil.io with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026