Integration

    Facebook Messenger and Volty

    Volty answers your Facebook Page's Messenger inbox beside every other channel, and knows which ad a customer clicked to start the chat.

    Talk to VoltyFree trial

    Updated

    An ad inquiry about delivery

    A customer clicks a furniture ad and asks about the promotion.

    OH

    Omar Haddad

    Messenger · Customer

    From the ad "Teak 6-seater, 20% off"

    Hi, is the teak set still on promo? Can you deliver to Plano?
    VoltyHi Omar! Yes, the 6-seater teak set is $2,960 with 20% off until November 15, and delivery to Plano is free.

    Teak 6-Seater Dining Set

    Natural finish · 180cm

    $2,960

    Can I see it at the showroom first?
    VoltyOf course. The showroom on Preston Road is open 10am to 8pm daily. I've told the team you may come by.

    Messenger contact

    Omar Haddad

    Showroom visit
    Source
    Ad: Teak 6-seater
    Area
    Plano
    Interested in
    Teak 6-seater
    Assigned
    Showroom team

    The ad name is kept on the thread

    What Volty does with Facebook Messenger

    Many customers still message a business through its Facebook Page, especially from Facebook ads. Volty answers your Page's Messenger inbox in the same place as every other channel, with the same knowledge and the same contact list. When a customer comes from a click-to-Messenger ad, the ad arrives with the conversation.

    • Ad clicks with context

      Click-to-Messenger ads carry the ad into the conversation.

    • Delivery and price answers

      From your price list and pages.

    • Same inbox, same contacts

      Messenger threads sit beside WhatsApp, Instagram and email.

    • Inside the 24-hour window

      Volty replies while Messenger allows it, usually in seconds.

    Two shoppers running their hands over a wooden dining table in a furniture showroom, three more people talking behind them.
    Ad clicks arrive with the product attached.

    As an automation

    How a Messenger lead reaches your team. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Ad lead handover

    1. When

      An ad click opens a chat

      With the ad attached

    2. Step 1

      Volty answers

      Price, delivery, showroom hours

    3. Step 2

      Tags the lead

      With the product and area

    4. Step 3

      Brings in the showroom

      When they want to visit or buy

    A five-person delivery crew, most in hi-vis vests, carrying a bubble-wrapped table into an apartment.
    Delivery questions answered from your own pages.

    How Volty connects to Facebook Messenger

    An admin adds Messenger under Channels and signs in with the Facebook account that manages the Page.

    1. 01

      Add Messenger in Channels

      Sign in with Facebook.

    2. 02

      Pick the Page

      Volty answers that Page's inbox.

    3. 03

      Choose handovers

      Name who takes a customer ready to buy.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Reply to messagesChanges
    • Read photosReads
    • Read the ad a customer came fromReads

    Reading tools can be turned on straight away. Anything that changes Facebook Messenger starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How fast does Volty reply on Messenger?

    Usually within seconds. Messenger lets a business reply within 24 hours of the customer's last message, and Volty answers inside that window.

    Does Volty know which ad a customer came from?

    Yes. A conversation that starts from a click-to-Messenger ad carries the ad with it.

    How much does it cost to connect Messenger with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026