Integration

    Magento and Volty

    Volty answers order, delivery and product questions from your Magento store on WhatsApp and web chat, with Magento connected by our team.

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    Updated

    Where are my headphones

    A customer asks about an order, and Volty answers from Magento.

    AM

    Alex Morgan

    WhatsApp · Customer

    Hi, I ordered headphones on Monday, order 100045821. When will it arrive?
    Checked Magento#100045821 · Shipped 30 Oct · Out for delivery
    VoltyHi Alex, your order shipped on 30 October and is out for delivery today.
    Order #100045821Out for delivery
    Wireless noise-cancelling headphones · BlackToday

    Magento order

    #100045821

    Out for delivery
    Customer
    Alex Morgan
    Items
    Wireless headphones × 1
    Total
    $279.00
    Matched by
    Verified phone number

    What Volty reads is agreed when Magento is connected

    What Volty does with Magento

    Magento, now Adobe Commerce, runs the catalogue, orders and customers for many larger online stores. We connect your Magento store to your workspace as a custom connection from its API address and a key. What Volty reads and writes is agreed when it is connected, and a lookup in a customer conversation is for that verified customer only.

    • Where is my order

      Order and shipment status for the verified customer.

    • Product questions

      Specs, price and stock from the catalogue.

    • Returns to the team

      A return or a fault reaches staff with the order attached.

    • Changes agreed first

      Anything that changes an order is agreed at setup and starts Off.

    A wide view of an electronics retailer's warehouse office beside rows of stocked shelves.
    Orders read for the verified customer only.

    A product question before buying

    A visitor asks about a monitor, and Volty reads the product and its stock.

    WV

    Website visitor

    Web chat · Website visitor

    Does the 27 inch 4K monitor charge a laptop over USB-C? And is it in stock?
    Checked Magento27-inch 4K monitor · USB-C 65W · 14 in stock
    VoltyYes. It charges a laptop over USB-C at up to 65W, and it is in stock.

    27-inch 4K USB-C Monitor

    65W charging · In stock

    $399.00

    As an automation

    Order data comes from your Magento connection. Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Delayed order update

    1. When

      Every morning

      A scheduled automation

    2. Step 1

      Finds orders unshipped for 3 days

      From your Magento connection

    3. Step 2

      Sends an update

      An approved template

    4. Step 3

      Answers the replies

      And brings in the team

    A man unboxing a pair of headphones on his living room sofa.
    Delivery answers without waiting for the office to open.

    How Volty connects to Magento

    We connect Magento to your workspace as a custom connection from its API address and a key, and an admin approves it once before Volty uses it.

    1. 01

      Share the API access

      Your store's API address and a key from the Magento admin.

    2. 02

      Agree what Volty reads and writes

      Orders, shipments, products and customers.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    4. 04

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find orderReads
    • Read shipmentReads
    • Search products and stockReads
    • Create return requestChanges

    Reading tools can be turned on straight away. Anything that changes Magento starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to Magento?

    We connect Magento to your workspace as a custom connection, from an API key or address, and what Volty reads and writes is agreed with you when it is connected. An admin approves it once before Volty uses it.

    Can Volty change records in Magento?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Magento with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026