Integration

    Loop Returns and Volty

    Shopify shoppers ask where their refund is or whether they can swap a size, and Volty answers from the return in Loop and sends them to your returns portal.

    Talk to VoltyFree trial

    Updated

    Where is my refund

    Brittany sent a dress back two weeks ago. Volty reads the return and its refund date.

    BC

    brittany.cole

    Instagram · Customer

    I returned a dress 2 weeks ago and haven't got my refund. Order 10482
    Checked LoopReturn for 10482 · received 30 Oct · refund issued 31 Oct · $89
    VoltyHi Brittany, we received the dress on 30 October and refunded $89 to your original card on 31 October. Banks usually take 5 to 10 business days to show it.

    Loop return

    Order 10482

    Refunded
    Item
    Linen wrap dress, S
    Label used
    26 Oct
    Received
    30 Oct
    Refund
    $89 · 31 Oct

    Return read with Loop's returns scope

    What Volty does with Loop Returns

    Loop Returns is the returns and exchanges platform Shopify merchants use to handle what comes back. Our team connects Loop to Volty with an API key generated in Loop's Developer Tools, limited to the returns and orders scopes. Customers ask where their refund is or how to swap a size, and Volty answers from the return in Loop and links them to your returns portal.

    • Where is my refund

      Volty reads where the return is, from label created to received and refunded.

    • Exchanges explained

      Volty checks the order's exchange eligibility and window, then sends the portal link.

    • Only the customer's own returns

      Volty asks for the order number and checks it against the customer it has confirmed before reading the return.

    • Exceptions to staff

      Damaged items and returns outside the window go to the support lead you name.

    Shoppers with a basket and a stroller in the aisles of a small grocery store.
    A size swap explained, with the exchange window and the portal link.

    A size swap

    Jordan's jeans are too small. Volty checks the window and sends him to the portal for size 32.

    JH

    Jordan Hayes

    Web chat · Customer

    The jeans are too small. Can I swap for a 32?
    Checked LoopOrder 10577 · eligible for exchange until 21 Nov
    VoltyYes, Jordan. Your order can be exchanged until 21 November, and exchanges ship free. Start it in our returns portal and choose size 32. The new pair ships as soon as your return is scanned.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Returns that are stuck

    1. When

      Every morning

      Runs at 10am

    2. Step 1

      Reads labels unused after 7 days

      Returns with labels unused for 7 days

    3. Step 2

      Reminds each customer

      A template with the portal link

    4. Step 3

      Answers the replies

      Lost labels go to support

    A woman in an olive jacket reading her phone as she walks down a city sidewalk.
    A refund question answered with the date the dress was received.

    How Volty connects to Loop Returns

    Loop's REST API uses an API key sent in the X-Authorization header, with scopes chosen when the key is made. Volty needs read scopes only, through a custom connection our team builds.

    1. 01

      Generate a key in Loop

      In Loop Admin, open Returns Management, Tools & integrations, then Developer Tools, and generate an API key.

    2. 02

      Pick the scopes

      Returns and orders. Volty does not need carts, labels or webhook configuration.

    3. 03

      Approve in Volty

      An admin approves the connection once.

    4. 04

      Set the tools

      Each read tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up a return by order numberReads
    • Read return detailsReads
    • Check order eligibilityReads

    Reading tools can be turned on straight away. Anything that changes Loop Returns starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which Loop API scopes does Volty need?

    Returns and orders. An admin generates the key in Loop Admin under Returns Management, Tools & integrations, Developer Tools, and picks the scopes there. The key goes in the X-Authorization header. Volty does not need carts, label or webhook scopes, and an admin approves the connection once in Volty.

    Can Volty process or close a return in Loop?

    No. Loop's API can process, cancel or close returns, but Volty only reads them. It tells customers where a return stands and when a refund went out, and your team keeps processing returns in Loop. Exceptions such as damaged items go to a named colleague.

    Will Volty start an exchange for the customer?

    It checks the order's eligibility and the exchange window, explains the options, and sends the link to your Loop returns portal, where the customer starts the exchange. This keeps your return policy, fees and offers exactly as Loop applies them.

    How much does it cost to connect Loop Returns with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026