Integration

    Hopstack and Volty

    Brands ask whether an inbound consignment was counted in and their shoppers ask about orders, and Volty answers both from Hopstack records.

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    Updated

    An inbound container

    Northfield Outdoor wants to know if its container is sellable yet.

    JW

    Jordan Whitaker

    Gmail · Brand partner

    Has our container from Long Beach been received? The reference is ASN-3309.
    Called HopstackASN-3309 · Received Oct 31 · 2,400 of 2,400 units
    VoltyHi Jordan, ASN-3309 was received on October 31. All 2,400 units were counted in and are now available to ship.

    Hopstack receipt

    ASN-3309

    Received
    Brand
    Northfield Outdoor Co.
    Expected
    2,400 units
    Received
    2,400 · Oct 31
    Status
    Available to ship

    Consignment ASN-3309 from Hopstack

    What Volty does with Hopstack

    Hopstack is warehouse management and fulfillment software for 3PLs and brands. Volty reads Hopstack consignments, inventory and orders with an API key created in the Hopstack dashboard. A brand partner asks whether its Long Beach container was counted in and gets the received units back, and a shopper messaging on Instagram hears when the jacket ships.

    • Consignments counted in

      Expected and received units for an inbound consignment, read on request.

    • Shoppers on Instagram

      Order pack and ship status for the shopper who asks in DMs.

    • Brand data stays separate

      A brand partner is matched first, and Volty reads only that brand's records.

    • Orders proposed, then approved

      New orders start Off and can wait for your team.

    About a dozen warehouse workers packing and checking boxes, a bearded man in front taping a carton, with stacked wooden pallets behind.
    Inbound receipts checked before Volty replies.

    A shopper's order

    Tasha thinks her jacket is stuck in processing.

    T

    tashawilliams

    Instagram · Customer

    Hey, my jacket order #88214 still says processing?
    Called HopstackOrder 88214 · Packed Nov 1 · FedEx Home
    VoltyHi Tasha, your jacket was packed yesterday and goes out with FedEx Home today. You'll get the tracking link by email once it's scanned.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Receipt confirmations

    1. When

      End of the receiving shift

      A Volty schedule

    2. Step 1

      Consignments closed today

      Counted units from Hopstack

    3. Step 2

      One email per brand

      Units received and variances

    4. Step 3

      Follow-up questions

      Answered, or passed to receiving

    A man in a cap and work jacket setting a cardboard box down on a wooden porch beside a doormat, an American flag on the house behind him.
    Shoppers told where their order is from the fulfillment record.

    How Volty connects to Hopstack

    Hopstack keys are created by a user in the dashboard once support has turned the feature on. Our team builds Volty's connection on that key and your admin approves it before brands or shoppers are answered.

    1. 01

      Ask Hopstack support

      They enable API key access for your account.

    2. 02

      Create the key

      Click your username, open API Keys, then Create API-KEY. Hopstack shows the key once.

    3. 03

      Agree what Volty reads

      Consignments, inventory and orders, per brand you fulfill for.

    4. 04

      Approve and switch

      An admin approves the connection and decides which tools are On.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match brand or shopperReads
    • Read consignmentReads
    • Read available stockReads
    • Read shopper orderReads
    • Create orderChanges

    Reading tools can be turned on straight away. Anything that changes Hopstack starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How do we create a Hopstack API key for Volty?

    Hopstack support first turns on API key access for your account. A user then clicks their username in the dashboard, opens API Keys, chooses Create API-KEY and names it. The key is displayed once, so it goes straight into our setup form.

    What does Volty read about an inbound shipment?

    Hopstack tracks inbound stock as consignments. Volty reads the consignment a brand references, how many units were expected and how many were counted in, and whether the stock is available to ship.

    Can a shopper on Instagram ask about an order fulfilled by our 3PL?

    Yes, if the brand routes its Instagram inbox to Volty. Volty matches the order number to the shopper, reads the pack and ship status from Hopstack, and passes anything about refunds to the brand's own support team.

    How much does it cost to connect Hopstack with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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