Integration

    LoanPro and Volty

    Lenders servicing loans in LoanPro let Volty tell borrowers their next payment, balance and payoff figure, and send hardship or dispute messages to servicing staff.

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    Updated

    A payment due Friday

    A borrower asks to pay a few days late. Volty reads the account and brings in servicing.

    DM

    DeShawn Murphy

    WhatsApp · Borrower

    My payment is due Friday but I get paid Monday. Can I pay then?
    LoanPro loanDeShawn Murphy · Loan 88213 · $312.40 due Fri 13 Nov · Current
    VoltyHi DeShawn, your $312.40 payment is due Friday 13 November and your account is current. I'll note that you plan to pay on Monday 16 November and ask the servicing team to confirm.

    Waiting for approval

    LoanPro note on loan 88213: borrower will pay $312.40 on Mon 16 Nov

    ApproveEditDecline

    LoanPro account

    Loan 88213

    Current
    Borrower
    DeShawn Murphy
    Next payment
    $312.40 · 13 Nov
    Principal balance
    $6,480.15
    Payments left
    22

    Balance and schedule from LoanPro's loan status

    What Volty does with LoanPro

    LoanPro is a loan management and servicing platform for lenders and credit products. Volty calls LoanPro's API with a token generated in your tenant and tied to an agent user whose role limits what it can see. Borrowers ask when their next payment is due, what they owe or how to pay off early, and Volty answers from their own account and passes hardship and disputes to your servicing team.

    • Next payment and balance

      Volty reads the borrower's account before it answers.

    • Customer first, then loan

      Volty finds the LoanPro customer before it opens any loan or payment.

    • Hardship goes to staff

      A missed payment or a dispute is passed to a named colleague.

    • Notes on the account

      A promise to pay can be proposed as a note for staff to approve.

    A loan officer in a blue blazer going over papers with a couple across a desk while other staff meet clients behind them.
    Staff sit down with borrowers on hardship. Volty takes the routine questions.

    Paying it off early

    A borrower asks for a payoff figure.

    HS

    Heather Sullivan

    Web chat · Borrower

    What would it take to pay off my auto loan this month?
    LoanPro loanHeather Sullivan · Loan 71904 · Payoff good through 30 Nov: $4,217.66
    VoltyHi Heather, your payoff amount is $4,217.66 if paid by 30 November. Would you like the servicing team to send the payoff letter?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Payment reminders

    1. When

      Three days before due

      Each weekday

    2. Step 1

      Lists upcoming dues

      Current loans only

    3. Step 2

      Reminds each borrower

      Amount and due date

    4. Step 3

      Takes the replies

      Hardship goes to servicing

    A woman in a sweater frowning at her phone at a kitchen table, with a mug in front of her.
    Borrowers hear their next payment and balance from LoanPro.

    How Volty connects to LoanPro

    LoanPro generates API tokens under Settings, Company, API, Overview, each tied to an agent user. Calls also carry your tenant ID. We use a dedicated agent user so its role decides what Volty can read.

    1. 01

      Create an agent user

      A LoanPro user for Volty, with a role limited to the fields agreed.

    2. 02

      Generate the token

      In Settings, Company, API, Overview, generate a token for that user and note the tenant ID.

    3. 03

      Try it on sandbox

      LoanPro's sandbox tenant lets us test reads before live loans.

    4. 04

      Approve and set switches

      An admin approves once in Volty. Account notes start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find the borrower in LoanProReads
    • Read current balance and statusReads
    • Read the next scheduled paymentReads
    • Read a dated payoff figureReads
    • Log a promise-to-pay noteChanges

    Reading tools can be turned on straight away. Anything that changes LoanPro starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Whose permissions does Volty use in LoanPro?

    A LoanPro API token is generated under Settings, Company, API, Overview and tied to an agent user. We create a dedicated user for Volty, so its LoanPro role limits what the connection can read. Calls also carry your tenant ID, and the token can be revoked at any time.

    Can Volty take a payment or change a due date?

    No. Volty reads the schedule, balance and payoff amount. A borrower who wants to pay later can have that logged as a note for servicing to approve. Payment processing, due date changes and hardship plans stay with your staff.

    Do we have to test against live loans?

    No. LoanPro offers a sandbox environment on the same API address, and we test the reads there first. Your servicing manager checks Volty's answers against test borrowers before the live tenant is connected and any real borrower is answered.

    How much does it cost to connect LoanPro with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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