Integration

    LendingPad and Volty

    Mortgage brokers and lenders on LendingPad let Volty pass borrower status questions and documents to the right loan officer, while rates and decisions stay with them.

    Talk to VoltyFree trial

    Updated

    Where's my loan

    A borrower asks for status. Volty hands it to the loan officer.

    CR

    Christina Romero

    WhatsApp · Borrower

    Hi, where are we on my mortgage? Closing is supposed to be the 20th.
    VoltyHi Christina, I've asked Brian, your loan officer, to check your file and reply today. If you have documents for him, you can send them here.
    Here's the statementOctober statement.pdf
    VoltyThank you, I've passed it to Brian along with your question.
    BrianHi Christina, got it. Underwriting still needs a letter about the September deposit. I'll send it over for your signature.

    What Volty does with LendingPad

    LendingPad is a cloud mortgage loan origination system. LendingPad approves the vendors that work on a lender's setup, so anything Volty reads from it is arranged with LendingPad and your team. The part that needs no file access is the hand-off: a borrower's status question or document on WhatsApp, web chat or email goes to the loan officer you assign, and the borrower is told who has it. Rates and approval stay with the loan officer.

    • Status questions reach a person

      Volty passes the borrower's question to their loan officer with the thread attached.

    • Documents land with the processor

      A statement sent on WhatsApp goes to the processor or loan officer you assign.

    • No rates, no decisions

      Pricing, locks and approvals stay with the licensed loan officer.

    • File reads only once arranged

      What Volty may read from LendingPad is agreed with LendingPad and your team first.

    A loan officer leaning over a desk to point at papers for a seated man and woman while a colleague in a suit walks past.
    Loan officers get each borrower's document with the message that came with it.

    Should we lock

    A borrower asks about rates. Volty brings in the loan officer.

    AO

    Andre Okafor

    Web chat · Borrower

    Rates dropped this week. Should we lock now or wait?
    VoltyThat's a decision for your loan officer, Andre. I've asked Brian to call you this afternoon about locking.
    BrianHi Andre, I'll call at 2pm with today's options.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Borrower message to loan officer

    1. When

      A borrower writes in

      A question or a document

    2. Step 1

      Finds the loan officer

      The one you assigned

    3. Step 2

      Hands it over

      Message and file attached

    4. Step 3

      Tells the borrower

      Who has it and when to expect a reply

    A middle-aged man at a kitchen table reading his phone, with reading glasses and papers beside him.
    A status question goes to the loan officer, who answers from the file.

    How Volty connects to LendingPad

    LendingPad does not publish an open API reference, and its terms require third-party vendors on a lender's setup to be approved by LendingPad and sign its NDA first. We arrange the access route with LendingPad and your operations lead.

    1. 01

      Clear the vendor step

      LendingPad approves Voltade as a vendor on your setup, with its NDA signed.

    2. 02

      Agree the loan fields

      Which fields, if any, LendingPad lets Volty read for your company.

    3. 03

      Approve in Volty

      A Volty admin turns the connection on.

    4. 04

      Set the switches

      Any tool that would change a loan starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Read the loan fields LendingPad sharesReads

    Reading tools can be turned on straight away. Anything that changes LendingPad starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does LendingPad have an open API Volty plugs into?

    LendingPad does not publish an open API reference, and its terms say third-party vendors working on a lender's setup must be approved by LendingPad and sign an NDA. We arrange that with LendingPad and your team before anything is read, and agree which loan fields, if any, Volty reads.

    Will Volty talk about rates, locks or approval odds?

    No. Volty passes questions about rates, locks, pricing and approval to the borrower's loan officer and tells the borrower who will reply. Volty does not make lending decisions, and your disclosures and compliance obligations stay with your company.

    Can borrowers send documents through WhatsApp?

    Yes. A borrower can reply with a statement or letter, and Volty passes it with their message to the loan officer or processor you assign. Writing anything back to LendingPad is only possible if LendingPad and your team agree it, and it would start Off.

    How much does it cost to connect LendingPad with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026