Integration

    HappyCo and Volty

    Multifamily operators on HappyCo let residents report maintenance on WhatsApp and hear when a tech is coming, with inspection notices sent three days ahead.

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    Updated

    Standing water in C-3104

    Rachel reports the dishwasher. A cat in the unit goes on the ticket.

    RG

    Rachel Goldberg

    WhatsApp · Tenant

    Hi, my dishwasher has standing water after every cycle. Building C, unit 3104.
    VoltyThanks Rachel. Can maintenance come in if you're out, and do you have a pet we should know about?
    Yes they can come in. One cat, she hides.

    Waiting for approval

    HappyCo work order: C-3104, dishwasher not draining, entry OK, cat in unit

    ApproveEditDecline

    HappyCo work order

    C-3104 · Dishwasher

    Awaiting approval
    Resident
    Rachel Goldberg
    Issue
    Not draining after cycle
    Entry
    Permitted
    Notes
    Cat in unit

    Drafted for HappyCo, waiting for a supervisor

    What Volty does with HappyCo

    HappyCo is inspections, maintenance and operations software that multifamily operators run alongside Yardi, RealPage, Entrata and other property management systems. Our team links it to Volty through the Happy API. A resident in Building C whose dishwasher holds water gets a work order drafted with entry and pet notes, and a resident waiting on AC repair hears the visit day.

    • Pets and entry on the ticket

      Unit, problem, permission to enter and any animal are asked before the work order is drafted.

    • Tech and visit day

      A follow-up on a work order gets its scheduled date and assigned tech.

    • Inspection notice

      Residents hear three days ahead that a unit inspection is coming.

    • Supervisor approves tickets

      Creating work orders starts Off. Check with staff routes each to a supervisor.

    Residents in the courtyard of a brick apartment complex beside the leasing office: a couple with a stroller, two people talking and a woman with a tote bag walking past.
    A broken patio chair by the leasing office, reported in one message.

    AC out since Friday

    Omar follows up on WO-2287. Carlos has it for Tuesday.

    OH

    Omar Haddad

    Web chat · Tenant

    I reported my AC not cooling on Friday. Any update?
    Checked HappyCoWO-2287 · A-1207 · Scheduled Tue Nov 3 · Tech Carlos
    VoltyHi Omar, your AC request is scheduled for Tuesday, November 3. Carlos from maintenance will come by that day.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Three days before an inspection

    1. When

      7 am

      Volty runs the check

    2. Step 1

      Lists units due for inspection

      Three days out

    3. Step 2

      Gives the resident notice

      Approved template

    4. Step 3

      Takes 'can it be Thursday'

      Passes it to the team

    A woman frowning at her phone on a couch, a wall air conditioner under the window and a mug and papers on the coffee table.
    An AC ticket from Friday now has a Tuesday visit and a tech's name.

    How Volty connects to HappyCo

    HappyCo maintains the Happy API and a partners team for new integrations. Our team builds the Volty connection on it with your operations staff.

    1. 01

      Arrange Happy API access

      Your HappyCo administrator sets up API access for the connection.

    2. 02

      Choose properties and units

      Agree which communities, work orders and inspections Volty may read.

    3. 03

      Leave your PMS sync alone

      HappyCo's own sync with your property management system keeps running.

    4. 04

      Approve and switch

      A Volty admin approves the connection, then sets each tool On, Check with staff or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Match resident to unitReads
    • Read work order statusReads
    • List inspections dueReads
    • Draft work orderChanges

    Reading tools can be turned on straight away. Anything that changes HappyCo starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does HappyCo have an API Volty can connect to?

    HappyCo describes the Happy API on its integrations page, alongside a plugin marketplace and a partners team for new integrations. Our team builds the Volty side from it as a custom connection, agreeing with you which properties, units and work orders Volty may read.

    Does Volty replace our PMS sync with HappyCo?

    No. HappyCo keeps its own sync with Yardi, RealPage, Entrata, AppFolio and the other systems it lists. Volty sits beside it and talks to residents and staff, reading the maintenance and inspection side from HappyCo.

    Can residents get updates on a work order without calling the office?

    Yes. A resident asks on WhatsApp or web chat and Volty reads the work order's status and scheduled time from HappyCo. If the request needs a person, such as a leak after hours, Volty follows the escalation you set.

    How much does it cost to connect HappyCo with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

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