Integration

    Aptly and Volty

    Property managers who run boards in Aptly let Volty answer residents from the right card and add new requests to a board, within the permissions each API key carries.

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    Updated

    Slow drip in Unit 214

    Luis sends a photo of the sink. A maintenance card waits for approval.

    LH

    Luis Herrera

    WhatsApp · Tenant

    Hi, there's water leaking under my kitchen sink. Unit 214. It's slow but steady.sink.jpg
    VoltyThanks Luis. Please put a bowl under it for now. Is it OK for maintenance to enter if you're not home?
    Yes that's fine

    Waiting for approval

    Aptly card on Maintenance: Unit 214, kitchen sink leak, entry permitted

    ApproveEditDecline

    Aptly card · Maintenance

    Unit 214 · Sink leak

    New request
    Resident
    Luis Herrera
    Property
    Cedar Ridge Apartments
    Entry
    Permitted
    Photo
    Attached from WhatsApp

    Proposed on the Maintenance board through Aptly's API

    What Volty does with Aptly

    Aptly is a workflow and CRM platform where property management teams run maintenance, leasing and renewals as boards of cards. Our team links it to Volty with an Aptly API key scoped to the boards you choose. A resident's photo of a leaking sink becomes a proposed maintenance card, and a leasing manager can ask which renewal offers have sat unanswered for a week.

    • Cards with the photo attached

      Unit, problem, entry permission and the WhatsApp photo fill the card's fields.

    • The card's column is the answer

      Residents hear which stage their request has reached on the board.

    • Stalled cards on request

      Leasing asks which renewals have sat in one column too long.

    • Board permissions hold

      Volty's key sees and writes only the boards Aptly's permissions allow.

    Nine residents walking past a Leasing Office sign at a brick apartment complex, a man pushing a stroller in front.
    A December move-out notice from Unit 118 heads for the leasing board.

    Offers with no reply

    Monique checks the Offer Sent column before Friday's leasing meeting.

    Leasing team

    Volty · Team chat

    M

    Monique

    Which renewals have been in Offer Sent for more than a week?

    Looked up AptlyRenewals board · Offer Sent · 3 cards over 7 days

    VoltyAPP

    Three: Unit 108 (Fischer, lease ends Dec 31), Unit 305 (Adeyemi, Jan 15) and Unit 412 (Sato, Jan 31). None have replied to the offer.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    60-day renewal outreach

    1. When

      Mondays

      Weekly run in Volty

    2. Step 1

      Checks the renewals board

      Leases ending within 60 days

    3. Step 2

      Asks each resident to renew

      Pre-approved template

    4. Step 3

      Logs the answer

      Leasing takes the negotiation

    A man in glasses and a hoodie reading his phone on a couch, a mug and papers on the coffee table.
    Luis checks on his sink. The card says In Progress.

    How Volty connects to Aptly

    Aptly's API keys live under Setup, Developer, and each key carries its own board and inbox permissions. Aptly's help centre says API access comes with a Premium subscription.

    1. 01

      Create a key under Setup, Developer

      An Aptly admin creates a key for Volty.

    2. 02

      Grant Read, Insert or Update per board

      Read on renewals, Insert on maintenance, for example. Leave other boards out.

    3. 03

      Map the card fields

      We agree which fields Volty fills: unit, request, entry permission, photo.

    4. 04

      Approve and set switches

      A Volty admin approves the connection, then each tool is On, Check with staff or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find resident contactReads
    • Read board columnsReads
    • Propose cardChanges
    • Comment on cardChanges

    Reading tools can be turned on straight away. Anything that changes Aptly starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Where does an Aptly admin create the key for Volty?

    Aptly's Core API keys are created under Setup, Developer. Each key carries Read, Insert or Update permissions per board or inbox, so the key you give us can see only the boards Volty needs. Aptly's help centre says API access needs a Premium subscription.

    Can Volty add a resident's request to an Aptly board?

    Yes, if the key has Insert permission on that board and the tool is switched on. Volty proposes a card with the resident, the unit and the request in the fields you mapped. With Check with staff, a coordinator approves the card first.

    Will Volty see every board in our Aptly workspace?

    No. It sees what the key's permissions allow and what we agree to connect. A leasing board and a maintenance board can be shared while the owner accounting board stays out of reach.

    How much does it cost to connect Aptly with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026