Integration

    Google Contacts and Volty

    Volty recognises past clients from your Google Contacts and their labels, and saves new enquiries as contacts when you allow it.

    Talk to VoltyFree trial

    Updated

    A past client calls you back

    Volty finds her in Google Contacts and treats it as a return visit.

    ER

    Emily Ross

    WhatsApp · Customer

    Hi Sam, the bathroom you did for us last year is leaking at the pipe under the sink. Can you come take a look?
    Looked up Google ContactsEmily Ross · Past client · Oak Park
    VoltyHi Emily, sorry to hear that. Sam can come and look at it. Are you free on Wednesday or Thursday morning?
    Thursday morning works
    VoltyNoted, Thursday morning. Sam will message you today to confirm the time.

    Google contact

    Emily Ross

    Past client
    Labels
    Past client · Oak Park
    Notes
    Bathroom renovation, 2025
    Saved by
    Sam
    Matched by
    Phone number

    Read from Google Contacts during the conversation

    What Volty does with Google Contacts

    Google Contacts is the address book behind a Google account, often the one a small business has kept since its first phone. Volty connects to Google Contacts with one sign-in. It can find the person behind a message and read their labels, so a past client is greeted as one, and when you allow it Volty saves a new enquiry as a contact with a label.

    • Past clients recognised

      Volty finds the sender and their labels before it replies.

    • New contacts saved

      A new enquiry can be saved with the right label.

    • Your own labels

      Past client, supplier or subcontractor, as you already label them.

    • Writes start Off

      Saving a contact can be set to wait for your approval.

    A contractor with a clipboard talking to a client beside his van, its back doors open to tools and boxes of tiles.
    Past clients and suppliers recognised by name.

    A new number asks for a quote

    No match in your contacts, so Volty asks the details and proposes saving them.

    RT

    Ryan Torres

    WhatsApp · Customer

    Hi, got your number from my neighbour. How much to redo a kitchen countertop?
    VoltyThanks for reaching out, Ryan. Do you have quartz or solid surface in mind, and roughly how long is the counter?
    Quartz, around 3 metres

    Waiting for approval

    New Google contact: Ryan Torres, label Enquiry · Kitchen countertop

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    New enquiry to saved contact

    1. When

      A new number messages you

      Asking for a quote

    2. Step 1

      Volty checks your contacts

      And finds no match

    3. Step 2

      Asks the job details

      Size, material, timing

    4. Step 3

      Saves the contact

      With a label you approve

    A woman at her apartment door smiling at a contractor in a tool belt who holds a clipboard.
    Returning clients greeted as returning clients.

    How Volty connects to Google Contacts

    An admin signs in with Google from the Sources page and picks the tools Volty may use.

    1. 01

      Sign in with Google

      With the account that holds your contacts.

    2. 02

      Turn on the reads

      People and labels.

    3. 03

      Choose the writes

      Create and update contact start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Search contactsReads
    • Read labelsReads
    • Create contactChanges
    • Update contactChanges

    Reading tools can be turned on straight away. Anything that changes Google Contacts starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Google Contacts?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Google Contacts with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026