Integration

    Cloudbeds and Volty

    Independent hotels and hostels on Cloudbeds answer guests about availability, their reservation and arrival times from the property's own PMS, in the guest's own language.

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    Updated

    Late check-out on Sunday

    A guest asks for more time. Volty reads the reservation and proposes the change.

    DF

    Danielle Foster

    WhatsApp · Guest

    Hi! Any chance of a late check-out on Sunday? Our flight isn't until 6pm.
    Checked CloudbedsRes 40218 · King Suite 304 · Nov 6 to 8 · no arrival in 304 on Nov 8
    VoltyHi Danielle, nobody is arriving in your suite on Sunday, so 2pm check-out should be possible for $40. Would you like me to request it?
    Yes please

    Waiting for approval

    Cloudbeds reservation 40218: late check-out 2pm Sun Nov 8, add $40

    ApproveEditDecline

    Cloudbeds reservation

    40218 · Danielle Foster

    Confirmed
    Room
    King Suite 304
    Stay
    Nov 6 to Nov 8
    Balance
    $0.00
    Source
    Booking engine

    Reservation and folio from Cloudbeds

    What Volty does with Cloudbeds

    Cloudbeds is the hospitality platform many independent hotels and hostels run their property management, channel manager and booking engine on. A property-level API key from Cloudbeds' Apps & Marketplace gives Volty access, scoped to reservations, guests and the other areas you agree. Guests ask about rooms for their dates and Volty answers from live availability, and a guest with a reservation can ask about parking, late check-out or their balance and hear the details from it.

    • Availability for the dates

      Volty reads room types and rates before it quotes a stay.

    • Reservation questions

      A guest hears their dates, room and balance from the reservation.

    • Matched before it is shared

      Volty finds the reservation by the guest's phone or email before it reads out a balance.

    • Requests to the front desk

      Late check-out or an upgrade goes to staff to approve.

    A hotel lobby with brick walls and arched windows, a couple with suitcases at the desk and guests on leather sofas.
    Queen or King for next weekend, priced from the property's own rates.

    A room for next weekend

    A traveler asks what is open. Volty reads availability and rates.

    NO

    nate.okonkwo

    Instagram · Guest

    Do you have a room for 2 next Friday and Saturday?
    Checked CloudbedsNov 13 to 15 · Queen $189, King $229 a night
    VoltyWe do! For Friday Nov 13 and Saturday Nov 14 a Queen room is $189 a night and a King is $229, before taxes. I can send you the booking link for either.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Before arrival

    1. When

      11am, day before arrival

      The pre-arrival message

    2. Step 1

      Pulls tomorrow's check-ins

      Confirmed reservations in Cloudbeds

    3. Step 2

      Sends directions and check-in time

      Approved WhatsApp template

    4. Step 3

      Takes the late-arrival replies

      Notes them on the reservation

    A man with a backpack and a suitcase squinting at his phone at a front door with a keypad lock.
    Dates, room and the balance due on arrival, from the guest's reservation.

    How Volty connects to Cloudbeds

    Cloudbeds lets property users create their own API keys and choose the scopes for each. Our team builds the custom connection on that key, and an admin approves it in Volty before Volty reads a reservation.

    1. 01

      Create the key

      A property admin opens Account, then Apps & Marketplace, then API Credentials, and creates a key.

    2. 02

      Choose scopes once

      Reservations, guests and rates are the usual scopes. Cloudbeds needs a new key to change scopes later.

    3. 03

      Approve in Volty

      An admin approves the connection. Notes and check-out changes start Off.

    4. 04

      Keep it in use

      A Cloudbeds key stays active while it is used at least once every 30 days, which Volty's daily reads cover.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Check room availabilityReads
    • Find reservation by guestReads
    • Read balance dueReads
    • Note on reservationChanges
    • Request late check-outChanges

    Reading tools can be turned on straight away. Anything that changes Cloudbeds starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Where does a Cloudbeds property create the API key?

    A property admin opens Account, Apps & Marketplace, then API Credentials, and creates a key with the scopes agreed, such as reservations and guests. Changing scopes later means a new key. Cloudbeds keys stay active as long as they are used at least once every 30 days.

    Can a guest change their arrival date by message?

    Volty reads the reservation and checks availability for the new dates. Changing the dates is a change in Cloudbeds, so the tool starts Off. With Check with staff, front desk approves the new dates and any rate difference before Volty confirms.

    Does Volty see guest passport or payment details?

    Only what the property agrees to share and the key's scopes allow. Most properties share reservations, room types and guest contact details. Payment cards stay in Cloudbeds, and Volty sends a payment question to the front desk.

    How much does it cost to connect Cloudbeds with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026