Integration

    Revinate and Volty

    Hotels that keep guest profiles in Revinate recognize returning guests when they message, and route group, wedding and long-stay enquiries to reservations sales with the history attached.

    Talk to VoltyFree trial

    Updated

    Back for an anniversary

    A past guest writes in. Volty reads their Revinate profile first.

    CN

    Christopher Nguyen

    Gmail · Guest

    We stayed with you last spring and loved it. Do you have anything for our anniversary on Dec 12?
    Checked RevinateChristopher Nguyen · 2 stays · prefers king, high floor · last stay Apr 2026
    VoltyWelcome back, Christopher! Last time you had a high-floor king, and we can do that again. Our Anniversary package adds champagne and late check-out. I'll have our reservations team send you rates for December 12 today.

    Revinate guest profile

    Christopher Nguyen

    Returning guest
    Stays
    2
    Last stay
    Apr 2026
    Prefers
    King, high floor
    Email opt-in
    Yes

    Stay history and preferences from the Revinate profile

    What Volty does with Revinate

    Revinate is the guest data, CRM, email marketing and reservation sales platform many hotels use to know their guests and sell rooms. Through API credentials arranged with your Revinate account manager, Volty reads the guest profile and stay fields your hotel agrees to share. A returning guest is recognized from their profile and stay history, and a booking enquiry Volty qualifies can be passed to reservations sales with the details filled in.

    • Returning guests recognized

      Volty reads the guest profile and past stays before it answers.

    • Preferences remembered

      A preferred room type or a past request shapes the reply.

    • Qualified leads for sales

      A group or long stay enquiry reaches reservations sales with details.

    • Sales owns the quote

      Volty gathers dates, rooms and the planner's email, and a sales manager sends the block rates.

    A busy hotel lobby with a family on a sofa, guests reading in armchairs and a line at the coffee bar.
    Two past stays and a high-floor king on file, read before the reply goes out.

    A wedding block

    A planner asks about rooms for a wedding. Volty proposes the lead for sales.

    WV

    Website visitor

    Web chat · Website visitor

    We need about 20 rooms for a wedding on June 12 to 14 next year. Do you do room blocks?
    VoltyWe do. Could I take your name and email so our group sales team can send you block rates for June 12 to 14?
    Aisha Johnson, aisha.johnson@gmail.com

    Waiting for approval

    Revinate lead for reservation sales: Aisha Johnson, wedding block, 20 rooms, Jun 12 to 14, 2027

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Campaign replies

    1. When

      "Got your winter offer"

      A past guest writes back by email

    2. Step 1

      Matches the Revinate profile

      By email address, with past stays

    3. Step 2

      Offers the usual room

      High-floor king, if it is free

    4. Step 3

      Hands the rate request to reservations

      With the dates already filled in

    A woman in a knit beanie with a backpack and suitcase, tapping her phone beside a key lockbox at a front door.
    A reply to the winter offer email gets a person-to-person answer.

    How Volty connects to Revinate

    Revinate does not publish a self-serve key screen. API access is arranged through your Revinate account manager or sales representative, and some of it, such as the review API, is a premium feature.

    1. 01

      Ask Revinate for API access

      We contact your account manager with you and name the guest profile and stay data the hotel wants Volty to read.

    2. 02

      Agree the fields

      Profiles, past stays and preferences are typical. Marketing lists and campaign tools stay in Revinate.

    3. 03

      Approve in Volty

      Our team sets up the custom connection, and an admin approves it once.

    4. 04

      Route leads to sales

      Group, wedding and long-stay enquiries go to a named sales manager. Passing a lead starts Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find profile by email or phoneReads
    • Read past staysReads
    • Read room preferencesReads
    • Pass lead to reservations salesChanges

    Reading tools can be turned on straight away. Anything that changes Revinate starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How is Revinate access arranged?

    Revinate issues API credentials through your Revinate account manager or sales representative rather than a settings screen. We request access with you, agree which guest profile and stay fields Volty reads, and set up the custom connection. An admin approves it in Volty first.

    Does Volty send marketing emails from Revinate?

    Campaigns stay in Revinate. Volty answers people who message the hotel and can draw on a guest's past stays when it does. Scheduled WhatsApp messages from Volty use approved templates and are set up separately from your Revinate campaigns.

    Can Volty read our guest reviews?

    Revinate's review API is a premium feature, and Revinate's terms limit how that review content is shown. If you have it, we can agree that Volty reads reviews for staff in team chat, for example to summarize last week's complaints, and never quotes them to other guests.

    How much does it cost to connect Revinate with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026