Integration

    Broadlume and Volty

    Flooring shoppers ask for an in-home measure and customers ask when their install is, and Volty answers on Messenger or WhatsApp from the order data your Broadlume setup shares.

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    Updated

    Booking an in-home measure

    Jennifer wants LVP in the kitchen and living room. Volty offers Thursday estimator times.

    JW

    Jennifer Walsh

    Messenger · Customer

    Hi, we want luxury vinyl in the kitchen and living room. Can someone come measure?
    Checked BroadlumeMeasure appointments · Thu 12 Nov · 10am and 1pm open
    VoltyHappy to help, Jennifer. We have these times for a free in-home measure on Thursday:

    Thu 12 Nov · In-home measure

    10:00 am1:00 pm
    10am works
    VoltyBooked for Thursday 12 November at 10am. Our estimator Ricardo will bring LVP swatches with him.

    Google Calendar

    Measure appointments

    Thu 12

    Fri 13

    9a10a11a12p1p2p3p4p
    Measure · Walsh · RicardoMeasure · Patel
    Measure · GreeneMeasure · Castillo

    What Volty does with Broadlume

    Broadlume makes the websites, POS and ERP and marketing software that flooring retailers run their showrooms on. Which Broadlume data Volty can use depends on the products your store runs, so our team scopes the connection with you and Broadlume before building it. Shoppers ask about a product or book a measure on your web chat or Facebook, and customers with an order ask when it arrives and when the install is.

    • A measure appointment

      Two or three open estimator times are offered as buttons, and the shopper taps one.

    • Swatches and products

      Volty answers species, wear layer and width questions and notes which swatches to bring.

    • When does it install

      Material received and the install date are read from the customer's order.

    • Quotes to sales

      A whole-house quote with stairs or subfloor work goes to the salesperson you name.

    Shoppers browsing shelves of jars and a produce stand in a grocery store, a woman holding a loaf of bread.
    An in-home measure for luxury vinyl, booked from Messenger.

    When is the install

    Samuel's white oak was ordered weeks ago. Volty reads the order for the delivery and crew date.

    SG

    Samuel Greene

    WhatsApp · Customer

    Has our hardwood come in yet? When are you installing?
    Checked BroadlumeOrder 18452 · White oak · received 28 Oct · install Mon 9 Nov
    VoltyHi Samuel, your white oak arrived on 28 October and the install is booked for Monday 9 November, starting at 8am.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Install reminders

    1. When

      Every afternoon

      Runs at 3pm

    2. Step 1

      Reads tomorrow's installs

      Installs on the next day's schedule

    3. Step 2

      Reminds each customer

      A template with the crew's arrival window

    4. Step 3

      Answers the replies

      Furniture and pet questions go to the installer

    A gray-haired man with a green tote bag squinting at his phone on a city sidewalk.
    A hardwood customer asks when the crew arrives.

    How Volty connects to Broadlume

    Broadlume publishes API documentation for its Flooring and Accounting Software in a developer portal and handles B2B authorization through its own form. Our team works out the route for your store's setup and builds a custom connection from it.

    1. 01

      Map your Broadlume products

      Website, lead management, or Flooring and Accounting Software. Each holds different data.

    2. 02

      Request authorization

      Your store completes Broadlume's B2B authorization for the access we agree.

    3. 03

      Approve in Volty

      An admin approves the connection once.

    4. 04

      Turn on booking

      Booking a measure starts Off, then On or Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up a flooring productReads
    • Read open estimator timesReads
    • Read an order's install dateReads
    • Book an in-home measureChanges

    Reading tools can be turned on straight away. Anything that changes Broadlume starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Which Broadlume products can Volty work with?

    That depends on what your store runs. Broadlume publishes API documentation for its Flooring and Accounting Software, and B2B access is authorized through a Broadlume form. Our team checks your setup with you first, then builds a custom connection to the parts that hold orders and schedules, and an admin approves it in Volty.

    Can shoppers book an in-home measure from Facebook?

    Yes, if your schedule is part of the connection and you switch the booking tool on. Volty offers open estimator times in Messenger or web chat and books the one the shopper picks. On Check with staff, a salesperson confirms each booking before it goes on the schedule.

    Will customers get a reminder before the install crew arrives?

    Yes. An afternoon automation reads the next day's installs and sends each customer an approved WhatsApp template with the arrival window. Questions about moving furniture, pets or parking go to the installer or the store.

    How much does it cost to connect Broadlume with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026