Integration

    Heartland Retail and Volty

    Shoppers ask on Instagram whether their size is at a nearby store, and Volty answers from Heartland Retail inventory by location and passes the hold to that store's team.

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    Updated

    Size 9 at the Boulder store

    Lauren wants the Teton boot in women's 9. Volty reads Boulder and Denver stock and the Boulder team holds a pair.

    L

    laurenpaige

    Instagram · Customer

    Do you have the Teton hiking boot in women's 9 at Boulder?
    Checked Heartland RetailTeton boot W9 · Boulder 2 · Denver 4
    VoltyYes, Boulder has 2 pairs in women's 9. Want me to ask them to hold one for you today?
    Yes please!
    Boulder storeHeld under Lauren at the front counter until close.

    Google Sheets

    Heartland Retail · Teton hiking boot · Women's

    SizeBoulderDenverFort Collins
    28130
    38.5021
    49241
    59.5102

    Row 4 added by Volty

    What Volty does with Heartland Retail

    Heartland Retail is the cloud POS and inventory software specialty retailers run their stores on. Our team connects it to Volty with an API token created from a Heartland Retail user account, so Volty works within that user's permissions. Shoppers ask on Instagram or WhatsApp whether a store has their size, and Volty answers from inventory by location and passes a hold to the store.

    • Their size at their store

      Inventory is read per item, size and location, so the shopper hears exactly which store has it.

    • Holds to the store

      The store team gets the item, size and name in the thread and confirms the hold there.

    • Past purchases

      Past tickets on the customer's record tell them which jacket or boot they bought before.

    • Staff ask Volty

      A district manager asks how each location sold over the weekend.

    Customers at the counter and browsing shelves in a small corner store with a cash register.
    Weekend sales by location, pulled for a store manager in team chat.

    Last year's jacket

    Angela wants last fall's rain jacket in a new color. Volty finds it on her past tickets.

    AR

    Angela Ruiz

    WhatsApp · Customer

    I bought a rain jacket from you last fall and want another in a different color. Which one was it?
    Checked Heartland RetailAngela Ruiz · 14 Oct 2025 · Summit rain shell, navy, M
    VoltyHi Angela, it was the Summit rain shell in navy, size medium. It comes in forest green and charcoal this season, both in stock in medium.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Special order arrived

    1. When

      Every morning

      Runs at 9am

    2. Step 1

      Reads special orders received

      Special orders received at a store

    3. Step 2

      Tells each customer

      A pickup template

    4. Step 3

      Answers the replies

      Hold and pickup questions go to that store

    A young woman with curly hair in a denim jacket typing on her phone on a city sidewalk.
    A size check at the Boulder store, with a hold passed to the floor.

    How Volty connects to Heartland Retail

    Heartland Retail's REST API runs on your own subdomain and takes a bearer token that a user generates. New OAuth app registrations are closed, so a user token is the route.

    1. 01

      Create a Volty user

      Give a Heartland Retail user only the permissions Volty needs, since the token inherits them.

    2. 02

      Generate the token

      From the top-right menu, open My Account, then API, then Generate New Token. Copy it, as it is shown once.

    3. 03

      Approve in Volty

      Our team builds the custom connection and an admin approves it once.

    4. 04

      Check the tools

      These tools only read. Each can still be set On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Look up an itemReads
    • Read inventory by locationReads
    • Read a customer's ticketsReads
    • Read sales by locationReads

    Reading tools can be turned on straight away. Anything that changes Heartland Retail starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    What does Volty need from our Heartland Retail account?

    An API token. A user opens the top-right menu, then My Account, then API, and clicks Generate New Token. Every call runs with that user's permissions, so most retailers create a dedicated user with read access to items, inventory and customers. Our team builds the custom connection and an admin approves it in Volty.

    Can Volty hold an item for a shopper?

    Volty does not change inventory in Heartland Retail. When a shopper asks for a hold, Volty posts the item, size and name to the store team in the thread, and a colleague sets it aside and confirms. The shopper sees the confirmation in the same chat.

    Can store managers ask Volty about sales?

    Yes. A manager asks in Volty's team chat, for example how the weekend went by location, and Volty reads the sales data the token can see. It answers with the figures and does not post them anywhere else.

    How much does it cost to connect Heartland Retail with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026