Integration

    YonYou and Volty

    Volty answers order and stock questions from YonYou on WhatsApp and email.

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    Updated

    A part-shipped order

    A distributor asks about an order. Volty reads it from YonYou and answers with what has gone out.

    WS

    Wong Siew Ling

    WhatsApp · Customer

    Hi, can you check our order SO-24117? We only received part of it.
    Called YonYouSO-24117 · 1,200 units · 800 shipped · 400 due Nov 14
    VoltyHi Siew Ling, 800 of the 1,200 units on SO-24117 shipped on November 3. The remaining 400 are scheduled to ship on November 14.
    OK thanks. Can we add 200 more to the next shipment?

    Waiting for approval

    YonYou sales order change: add 200 units to SO-24117, ship Nov 14

    ApproveEditDecline

    YonYou sales order

    SO-24117

    Part shipped
    Customer
    Lim Brothers Trading Sdn Bhd
    Ordered
    1,200 units
    Shipped
    800 · Nov 3
    Next shipment
    Nov 14

    Read from YonYou during the conversation

    What Volty does with YonYou

    YonYou is the ERP many manufacturers and distributors in China and Southeast Asia run their orders, stock and finance on. Volty reaches YonYou through a connection you request, because YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do. Customers ask where their order is and Volty answers from the sales order, and a new order can be proposed for a colleague to approve.

    • Where is my order

      Volty reads the sales order and what has shipped against it.

    • Stock before a promise

      Stock on hand is read from YonYou before Volty quotes a delivery.

    • Only the customer's own records

      A lookup is bound to the verified customer in the conversation.

    • Changes wait for approval

      Any write starts Off, and once on it can wait for a colleague.

    A crowded finance office with rows of desks, monitors and stacked files, staff typing and working calculators while three colleagues talk by the windows.
    Order and receivable questions answered without opening the ERP.

    A stock question before a quote

    A buyer asks what can ship this week. Volty reads stock on hand first.

    AR

    Arif Rahman

    Email · Customer

    Do you have 500 of the M8 stainless brackets ready to ship this week?
    Called YonYouM8 stainless bracket · 1,850 on hand · Warehouse 2
    VoltyYes, Arif. We have 1,850 M8 stainless brackets on hand, so 500 can ship this week. Shall I ask sales to send you a quotation?

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Dispatch notices

    1. When

      Every morning

      A scheduled automation

    2. Step 1

      Reads yesterday's shipments

      From YonYou

    3. Step 2

      Tells each customer

      An approved template

    4. Step 3

      Answers the replies

      And brings in sales

    A warehouse supervisor in a hi-vis vest crouches with a clipboard beside stacked cartons, workers in dust masks behind him.
    Stock on hand read from YonYou during the conversation.

    How Volty connects to YonYou

    Request this connection from Volty's chat or at team@voltade.com. YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do, so Voltade applies for access with you. Once it is in place, an admin approves the connection once before Volty uses it.

    1. 01

      Request access

      From Volty's chat or at team@voltade.com.

    2. 02

      Choose what Volty reads and writes

      Orders, stock, receivables, as your YonYou setup allows.

    3. 03

      Approve the connection

      An admin approves it once in Volty.

    4. 04

      Set the switches

      Each tool is On, Check with staff, or Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find customerReads
    • Read sales orderReads
    • Read stock on handReads
    • Read receivablesReads
    • Create sales orderChanges

    Reading tools can be turned on straight away. Anything that changes YonYou starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    How does Volty connect to YonYou?

    Request this connection from Volty's chat or at team@voltade.com. YonYou's open API signs every request with an app secret, which a connection you set up yourself cannot do, so Voltade applies for access with you. Once access is in place, an admin approves the connection once and chooses what Volty reads and writes.

    Can Volty change records in YonYou?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect YonYou with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · October 8, 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, October 8, 2026