Integration

    WineDirect and Volty

    Wineries on WineDirect let club members ask Volty about their next release or order, and route skips and address changes to the club team for approval.

    Talk to VoltyFree trial

    Updated

    The November release, new address

    Heather moved. Volty reads her Reserve Club record and drafts the address change.

    HL

    Heather Lindqvist

    Gmail · Club member

    Hi, we moved last month. Can the November club shipment go to 418 Alder Lane, Sonoma, CA 95476?
    Checked WineDirectReserve Club · Nov release ships Nov 12 · Ship to Petaluma
    VoltyHi Heather, your Reserve Club release ships on November 12. I've asked the club team to change the address to 418 Alder Lane, Sonoma, and I'll confirm once it's done.

    Waiting for approval

    WineDirect club change: Heather Lindqvist ship address to 418 Alder Lane, Sonoma, CA 95476

    ApproveEditDecline

    WineDirect club member

    Heather Lindqvist

    Reserve Club
    Next release
    Ships Nov 12
    Bottles
    6
    Ship to
    Petaluma, CA
    Member since
    2021

    Club and order fields the winery agreed to share

    What Volty does with WineDirect

    WineDirect runs direct to consumer sales for wineries: the web store, tasting room point of sale, wine club and fulfillment. Volty reads a member's club tier, next release date and ship address so they get an answer while your team pours. When a member asks to skip a release or change where it ships, Volty drafts the change for a colleague to approve.

    • Next release, read from the club

      Tier, ship date and bottles for the member who asks.

    • Adult signature reminder

      Order answers mention that someone 21 or over must sign.

    • Club changes approved first

      Address changes and skips wait for your club team.

    • The member's own club only

      Lookups match the email or phone on their WineDirect customer.

    Shoppers in a grocery aisle, a woman picking vegetables, a couple reading a can label and a mother pushing a stroller.
    A member's next release and bottle count, read during the chat.

    A Cabernet on its way

    Marcus asks about a web order. Volty reads the shipment and carrier.

    MB

    Marcus Bell

    Web chat · Customer

    Has my order of the 2022 Cabernet shipped yet?
    Checked WineDirectOrder W-77412 · Shipped Oct 29 · FedEx · Adult signature
    VoltyYes, Marcus. It shipped on October 29 with FedEx and should arrive Tuesday. Someone 21 or over will need to sign for it.

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Release questions by email

    1. When

      A member writes in

      Skip, swap or new address

    2. Step 1

      Club record read

      Tier, release date, ship-to

    3. Step 2

      Drafts the change

      Held for approval

    4. Step 3

      Club team approves

      Volty replies to the member

    A smiling woman with a backpack reading her phone on a city sidewalk outside a market.
    A new ship address goes to the club team for approval.

    How Volty connects to WineDirect

    WineDirect offers RESTful APIs on its current platform and an older SOAP API on Classic. Credentials for the current platform come from WineDirect's partnerships team, and the Volty team sets Volty up with them as a custom connection.

    1. 01

      Confirm your WineDirect platform

      Current platform or Classic decides which API Volty uses. On Classic, a site admin sets up a webservice account in the WineDirect admin panel.

    2. 02

      Request API credentials

      On the current platform, WineDirect's partnerships team issues them.

    3. 03

      Approve in Volty

      An admin approves the connection once before members are answered from it.

    4. 04

      Switch on what you want

      Reading tools can be On. Address changes and skips start Off and can run as Check with staff.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find club memberReads
    • Read club membership and next releaseReads
    • Read order shipmentReads
    • Change club ship-to addressChanges
    • Skip next releaseChanges

    Reading tools can be turned on straight away. Anything that changes WineDirect starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Does Volty work with WineDirect Classic or only the current platform?

    Both have an API. The current WineDirect platform uses RESTful APIs, with credentials issued by WineDirect's partnerships team. Classic uses a SOAP API, where a site admin sets up a webservice account in the WineDirect admin panel. Our team confirms which one you are on before setup.

    Can a club member skip a release through Volty?

    They can ask, and Volty drafts the skip on their WineDirect club membership. The skip tool starts Off. Most wineries run it as Check with staff, so the club team approves each one before Volty confirms it to the member.

    What does Volty read from a club member's WineDirect record?

    What the winery agrees to share when Volty is set up. Usually that is the member's club tier, next release date, bottle count, ship address and recent order shipments. Payment details can be left out, and Volty only looks up the member matched to the person in the conversation.

    How much does it cost to connect WineDirect with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

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