Integration

    Klaviyo and Volty

    Volty reads a shopper's Klaviyo profile, lists and campaigns before it replies, and adds shoppers to lists when you allow it.

    Talk to VoltyFree trial

    Updated

    The code isn't working

    Volty reads the shopper's profile and the campaign before it explains.

    MG

    Michelle Gordon

    WhatsApp · Customer

    Hi, got your email about 20% off for VIPs. The code isn't working on the serum.
    Looked up KlaviyoMichelle Gordon · VIP list · VIP week campaign, sent 30 Oct
    VoltyHi Michelle, sorry for the confusion. The VIP week code applies to full-price items, so it does not apply to the serum bundle, which is already discounted. The 30 ml Vitamin C serum on its own is $54.40 with the code. Would you like the link?

    Klaviyo profile

    Michelle Gordon

    VIP
    Lists
    VIP, Newsletter
    Last campaign
    VIP week · 30 Oct
    Subscribed to
    Email and SMS
    Matched by
    Verified phone number

    Read from Klaviyo during the conversation

    What Volty does with Klaviyo

    Klaviyo is the email and SMS marketing platform many online brands run their campaigns and flows on. Volty connects to Klaviyo with one sign-in. It can read a shopper's profile, the lists they are on and your campaigns, so when a shopper messages about an offer Volty answers knowing what they received. When you allow it, Volty can add a shopper to a list.

    • Profile-aware replies

      Lists and recent campaigns read for the shopper.

    • Offers answered correctly

      Volty reads the campaign the shopper is asking about.

    • Lists from conversations

      A shopper who asks for a restock alert can be added to the list.

    • Writes start Off

      Each change can be set to wait for a colleague.

    A woman showing amber dropper bottles to two colleagues at a long table in a skincare brand's studio.
    Each shopper's profile in view before Volty replies.

    Tell me when it's back

    A shopper asks about a restock, and Volty proposes adding her to the list.

    TS

    tanya.skin

    Instagram · Customer

    Will the mineral sunscreen be back soon? Please let me know!
    VoltyIt's due back next week. Would you like to join the restock list, so we email you the day it lands?
    Yes, same email as my orders

    Waiting for approval

    Add to Klaviyo list: Restock · Mineral sunscreen, Tanya Ho

    ApproveEditDecline

    As an automation

    Describe it to Volty in a sentence; it drafts the automation and an admin turns it on.

    Campaign question to answer

    1. When

      A campaign goes out

      From Klaviyo

    2. Step 1

      A shopper asks about it

      On WhatsApp

    3. Step 2

      Volty reads their profile

      And the campaign they got

    4. Step 3

      Answers or brings in the team

      With the profile attached

    A woman reading the label on an amber skincare bottle beside a shelf of bottles in her bathroom.
    Offer questions answered from what she received.

    How Volty connects to Klaviyo

    An admin signs in to Klaviyo from the Sources page and picks the tools Volty may use.

    1. 01

      Sign in to Klaviyo

      With the account your campaigns run in.

    2. 02

      Turn on the reads

      Profiles, lists, campaigns and flows.

    3. 03

      Choose the writes

      Add to list and update profile start Off.

    The tools Volty gets

    Each one is a switch on the Sources page in Volty.

    • Find profileReads
    • Read listsReads
    • Read campaigns and flowsReads
    • Add to listChanges
    • Update profileChanges

    Reading tools can be turned on straight away. Anything that changes Klaviyo starts Off, and once on it can be set to check with staff, so each change waits for a colleague.

    Common questions

    Can Volty change records in Klaviyo?

    Only when an admin allows it. Every tool has its own switch: tools that only read can be turned on, and tools that change a record start Off. A tool that is on can be set to check with staff, so each change waits for a colleague to approve it.

    How much does it cost to connect Klaviyo with Volty?

    Every Volty plan includes seats, active contacts and AI credits and starts with a free 7-day trial, and the plan prices are on voltade.com/pricing. Meta bills message charges separately for WhatsApp, Instagram and Messenger.

    Sign up for our 7-day trial. No credit card needed.

    Not convinced? Hear more from our CEO and Volty

    The Leonard and Volty Show · 8 October 2026

    Meta now charges for WhatsApp replies

    Meta now charges for WhatsApp replies. Here's what it means for your business, 8 October 2026